Finance Operations Manager Job at NEC Software Solutions (Hartlepool)

Finance Operations Manager

NEC Software Solutions

Location:
United Kingdom , Hartlepool

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a motivated and experienced Finance operations manager to join our health team! with responsibility of NEC Software Solutions UK Ltd (Medical Imaging and MIDRSS) diabetic eye screening solution. As a Service Delivery Manager, you will be responsible for ensuring that our team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.

Job Responsibility:

Monitor key performance metrics and produce financial and service delivery reports
Manage end-to-end delivery of finance-related services (e.g., invoicing, contract reconciliations, customer reporting)
Attend regular customer and internal meetings
Understand the contractual commitments in place with MI UK and MIDRSS customers and monitor to ensure contracted SLAs are delivered
Build strong relationships with finance teams, auditors, clients, and third-party vendors
Identify trends and opportunities to streamline financial operations and enhance efficiency
Implement continuous improvement initiatives
Identify potential opportunities for future business expansion within existing services and customers
Work with members of staff from different teams and build strong working relationships

Requirements:

A proven record of delivering services to a high standard and meeting associated SLAs
Experience and detailed knowledge of ITIL Service Management processes
Experience of working directly with customers preferably in a Healthcare
Experience of producing detailed and accurate reports and documentation
Experience and involvement in Change Control processes
Experience of contributing to bids for new business
Strong communication skills
Excellent IT skills including good knowledge of MS Office and Google Tools
Attention to detail
Ability to stay calm under pressure
Able to develop relationships with a wide variety of people
Capable of communicating with technical and non-technical staff to translate customer requirements and issues
Ability to manage and engage effectively with senior stakeholders / decision makers
Ability to manage multiple high-profile accounts simultaneously
Ability to work with ambiguity and navigate/coordinate responses to complex issues where obvious solutions may not be available
Willing to challenge and improve existing processes and practices
Ability to contribute and participate in solution development
Capability to multi-task and balance customer requirements and internal priorities
Excellent oral and written communication skills
Willing to travel to customer sites

What we offer:

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs

Additional Information:

Job Posted:
January 03, 2026

Employment Type:

Fulltime

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