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Finance Operations Lead | £40,000 | Permanent | Hybrid/London | Medical cash plans, enhanced pension contributions + more great benefits! Commercial Operations is the heartbeat of Hire Space’s operations, managing critical systems and working hands on with our customers to ensure smooth delivery of events. The team owns customer and venue invoicing & payments end-to-end, alongside working with Venues to ensure timely payment of Hire Space’s invoices. As Finance Operations Lead, you’ll play a key role in ensuring the smooth running and continual improvement of Hire Space’s finance/operations processes. You’ll work alongside our Commercial Operations Associates as a “player-manager”, supporting day-to-day operations while being the go-to person for complex queries, problem-solving, and process improvements. This is a hands-on team lead role where you’ll combine financial and commercial acumen with strong systems and data skills. You’ll help drive efficiency, accuracy, and insight across our financial administration, reporting, and CRM management, empowering the team to deliver excellent service to our venues, clients, and internal stakeholders.
Job Responsibility:
Work hands-on within the team to ensure smooth and accurate commercial operations
Act as a point of escalation for complex or sensitive partner and client queries
Manage and optimise processes related to invoicing, reconciliation, and payment tracking
Maintain and improve commercial data accuracy across HubSpot, Google Sheets, and related systems
Produce regular financial and operational reports to support strategic decision-making
Proactively and positively collaborate with Finance, Sales, and Account Management teams to streamline handovers, manage critical business processes and resolve issues
Lead, coach, and support the Commercial Operations Associates to deliver high-quality partner and client support
Identify and implement opportunities to improve efficiency, scalability, and data integrity across operations
Requirements:
Experience in commercial operations, finance, or business operations
Confident with numbers and understand financial workflows and reporting
Highly proficient in Google Sheets or Excel, including advanced formulas, pivot tables, and dashboards
Strong technical knowledge of HubSpot (or a similar CRM), including data management and workflow automation
Thrive in a “player-manager” environment — leading a team while remaining hands-on with day-to-day work
Detail-oriented, organised, and enjoy finding smarter, more efficient ways to work
Communicate clearly and collaborate well across multiple teams and departments
Nice to have:
Previous experience leading or mentoring a small team
Have worked in a technology or events business
Enjoy building dashboards and systems to make reporting simple and insightful
What we offer:
Medical cash plans
Enhanced pension contributions
Medicash Pro-Active Health Cash Plan
Workplace Nursery Scheme which allows you achieve tax savings by paying your nursery fees through your gross pay
Generous EMI share option scheme, starting at 10% of OTE
4 weeks Company Paid Sick Leave
Mental Health Day' Leave
32 days holiday allowance (inc bank holidays and our 3-day Hire Space Christmas shut down) with additional for long service
3pm Friday finishes during BST, average working hours of 36 per week over the year
Tech and Cycle Schemes
Access to the wellbeing Platform Juno where you're able to use your points for various great wellbeing perks
Exceptional maternity and paternity benefits
Regular team socials and monthly team lunches
Bespoke professional development with regular growth opportunities
£200 Home office spending allowance
Regular free nights out in London's most exciting venues
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