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Twilio is seeking a Finance Manager to join our Product Finance team. You won’t just be "crunching numbers"—you will be the primary strategic architect for the financial future of our Messaging channel. This is a high-impact, business-partnership-heavy role where you act as the lead strategic finance partner for the Messaging leadership team. You will provide the financial governance needed to turn technical product roadmaps into sustainable growth, ensuring our messaging channel remains both a market leader and a model of operational efficiency. While Messaging is your anchor, your influence is enterprise-wide. You will own a portfolio of strategic special projects, leading cross-functional teams to solve Twilio’s most complex scaling challenges and identifying untapped levers for growth and margin expansion.
Job Responsibility:
Strategic Business Partnership: Serve as the lead finance partner to VP and Director level R&D leaders
Product Performance & KPIs: Define, track, and report on the "vitals" of the product
Scenario Modeling: Build complex, flexible financial models to evaluate product launches, pricing changes, and key strategic initiatives
Operational Excellence: Own the full forecast for Messaging channels
Strategic Special Projects: Act as a flexible resource for the Finance Director to lead high-stakes, cross-platform initiatives
Requirements:
Bachelor’s Degree in Finance, Business, Economics or related field, or equivalent experience
6–8 years of progressive experience in FP&A, Strategic Finance, or Investment Banking
Mastery of Excel/Google Sheets for building multi-variable, driver-based models (e.g., usage-based revenue forecasting, unit economics, and complex COGS structures)
High comfort level navigating large datasets
Proficiency in SQL (to query usage data) and Tableau/Looker (for dashboarding) is strongly preferred
Proven ability to act as a strategic Finance partner for VP-level stakeholders, translating technical R&D roadmaps into financial impact
Comfort with the ambiguity of a "business partnership heavy" role where the roadmap can shift based on market dynamics
Ability to manage the "standard" finance calendar (close/forecast) while simultaneously leading high-impact special projects
Nice to have:
Direct experience in a high-growth SaaS, Cloud, or Telecom environment is highly desirable
Anaplan and Oracle skills a plus
Proven experience using AI tools to improve Finance operations