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The Finance Director, EMEA (Deductions [interim] & GTN), reporting to the Senior Finance Director EMEA, leads a team of about ~30 professionals responsible for all aspects of customer deductions, transaction processing, and reconciliation. This role is crucial for ensuring efficient, compliant deduction management and serves as the main point of contact for related financial operations. The primary focus is on end-to-end management of customer deductions, driving process improvements with integration and automation to achieve best-in-class performance. The role is instrumental in harmonizing and standardizing deduction practices across regions to support business expansion and operational excellence.
Job Responsibility:
Direct all transactional activities and reporting processes involving customer deductions, including the full life cycle of transaction processing and reconciliation, ensuring accuracy and timely resolution. Key accounting areas include B2B, D2C, warranty, COGS (elements) and customer statements / back terms
Lead the development and execution of end-to-end process improvement strategies for deduction management, focusing on integration and automation to enhance efficiency, consistency, and scalability
Develop and execute strategies that deliver best-in-class performance in all aspects of deduction management, set benchmarks and drive continuous improvement to achieve operational excellence
Align and drive the deployment of a standard global solution for deduction management, standardizing processes and best practices across all regions to ensure consistency and efficiency
Collaborate with cross-functional teams including Sales, Customer Service, and Finance to investigate, validate, and resolve complex deduction issues
Initiate and drive process improvement projects to optimize deduction workflows, strengthen consistency across regions, and enhance scalability
Monitor and report on key performance indicators (KPIs) for deductions, delivering actionable insights to improve efficiency and effectiveness
Develop strong cross-functional partnerships to ensure alignment and accountability in managing deduction-related objectives
Champion the adoption and implementation of best practices in deduction management, supporting global standards and operational excellence
Mentor, guide, and influence the team, drawing on leadership experience to encourage growth and high performance beyond formal reporting lines
Lead the rollout of RTC 2.0 terms, ensuring seamless integration into accounting processes, maintaining accurate documentation, establishing clear protocols for reconciliation and reporting, and serving as the central point of contact for training, guidance, and resolution of accounting-related issues throughout implementation
Requirements:
Over 15 years of progressive experience in finance, with significant exposure to transaction processing, reconciliation, and deduction management
Demonstrated ability to lead and influence teams within a collaborative, matrixed organization
Proven experience mentoring and developing team members, particularly in larger teams
Proven track record implementing significant regional and cross-functional change programs to drive strategic process improvement
Advanced analytical skills, including expertise in data analysis, trend identification, and process improvement
Exceptional communication and stakeholder management abilities, with a history of building strong professional relationships
Professional accounting qualification required (e.g., ACA, ACCA, CIMA)