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Finance Director - Consumer Operations

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Citizens Bank

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Location:
United States , Philadelphia, Pennsylvania

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Category:

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Contract Type:
Not provided

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Salary:

162328.00 - 190000.00 USD / Year

Job Description:

Director, Finance – Consumer Operations. We are seeking a Director of Finance to provide strategic financial leadership for Consumer Operations, a critical pillar of the Consumer Bank. This is a high-impact, highly visible leadership role responsible for shaping financial strategy, driving disciplined execution, and influencing enterprise-level outcomes across multiple business lines. This role goes beyond traditional FP&A. The Director will serve as a trusted advisor to senior leaders, owning multiyear financial planning, cost transformation, performance management, and data-driven decision-making. The position plays a meaningful role in the Consumer Bank’s enterprise transformation agenda, including the “Reimagine the Bank” initiative, helping modernize how the bank operates, invests, and delivers value to customers. The Director will lead and develop a team of experienced finance professionals and partner closely with Operations, Product, Technology, and Enterprise Finance to translate strategy into measurable outcomes.

Job Responsibility:

  • Own financial strategy for Consumer Operations, ensuring alignment with Consumer Bank priorities, enterprise objectives, and long-term value creation
  • Act as a strategic thought partner to senior Operations leadership, influencing decisions related to investment, efficiency, capacity, and operating model design
  • Provide executive-ready insights and recommendations to leadership forums, including board-level and enterprise governance discussions
  • Represent Finance in enterprise-wide initiatives and transformation programs impacting Consumer Operations
  • Serve as a core Finance leader supporting the Consumer Bank’s “Reimagine the Bank” initiative
  • Lead the development of multiyear financial plans, incorporating macroeconomic scenarios, productivity assumptions, and business growth strategies
  • Establish and oversee a metrics-driven performance management framework that enables proactive decision-making
  • Oversee monthly close, forecasting, and reporting processes, ensuring accuracy, timeliness, and executive-level storytelling
  • Champion modernization of finance processes through automation, analytics, and improved data availability
  • Own budgeting processes across multiple Consumer Operations business lines, ensuring alignment with strategic priorities
  • Lead, coach, and develop a team of high-performing finance professionals

Requirements:

  • Bachelor’s degree in Finance, Accounting, or related field
  • Progressive experience in financial services, with strong exposure to banking operations
  • Demonstrated success leading complex financial initiatives with enterprise-level impact
  • Proven ability to influence senior leaders and drive outcomes in highly matrixed environments
  • Advanced Excel skills
  • experience with Hyperion Essbase and Dodeca strongly preferred
  • Exceptional analytical, communication, and executive-presence skills

Nice to have:

  • Experience supporting large-scale transformation or modernization initiatives
  • Familiarity with regulatory and compliance frameworks
  • Experience with internal platforms such as Fuel50, Learning Hub, and Visio
  • Lean Six Sigma Green or Black Belt
  • Chartered Financial Analyst (CFA)
  • AI-enabled finance and automation
  • Enterprise data strategy and governance
  • Agile finance transformation
  • Inclusive and adaptive leadership
  • Ability to navigate ambiguity and drive clarity at scale
What we offer:
  • comprehensive medical, dental and vision coverage
  • retirement benefits
  • maternity/paternity leave
  • flexible work arrangements
  • education reimbursement
  • wellness programs
  • competitive pay
  • opportunity to earn an annual discretionary bonus

Additional Information:

Job Posted:
February 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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