Finance Customer Care Administrator

• Maintain a positive, empathetic, and professional attitude towards customers always
• Responding promptly & effectively to customer enquiries to enhance the customer service experience
• Communicating with customers through various channels, being email, phone, and property management system
• Keeping records of interaction with customers
• Deal with high volumes of calls and emails
• To prevent complaints by recognising when to escalate
• To assist with testing and migrating onto a new property management system
• Effectively solve customer concerns
• Represent the customer by collecting feedback and providing solutions
• Ensure all SLA's are met, maintaining high standards
• Creating letters or correspondence for customers
• Any other Ad Hoc requirements
• To gain understanding of the processes within all the accounting teams to build the knowledge and capabilities of the team
• To gain an understanding of Residential Property Management and current legislation

• A high level of attention to detail and numerical accuracy required
• Well-developed interpersonal and oral communications skills
• A premium level of customer services skills
• Ability to work on own initiative
• Diplomacy
• Listening Skills
• Ability to work as a team player
• Ability to prioritise workload and work to stringent deadlines
• Ability to adapt to best suit the customer needs

25 days holidays per annum + Bank Holidays + Birthday Leave