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Filed service engineer

China, Shanghai · Job Posted April 12, 2026
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Job Responsibility

  • Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others
  • Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports)
  • Use tools, replace parts, improve settings, to execute repairs and standard service actions independently
  • Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure
  • Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
  • Signal gaps and improvement opportunities and reports it to the relevant stakeholders
  • Maintain and broaden own knowledge, shares best known methods within the work group
  • Provide appropriate support and assistance to less experienced engineers on first tasks

Requirements

  • Problem analysis and approach
  • Problem handovers and routing
  • Repairs
  • Procedures
  • Training / advice
  • Process Optimization
  • Knowledge build-up and transfer
  • Coaching
  • Inclusion and diversity

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