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We are looking for a detail-oriented File Clerk to join our team in New Orleans, Louisiana. This short-term contract to permanent position offers an excellent opportunity to support a non-profit organization by managing documentation and providing exceptional customer service. The ideal candidate will bring strong organizational skills and the ability to learn and apply knowledge about housing programs, including Low-Income Tax Credit Housing and Fair Housing regulations.
Job Responsibility:
Organize, file, and maintain physical and electronic records with accuracy and efficiency
Assist with customer service tasks, including answering inbound and outbound calls to address inquiries and resolve issues
Perform data entry and ensure all records are updated accurately into internal systems
Manage email correspondence and respond to customer or stakeholder queries in a timely manner
Schedule appointments and maintain an organized calendar for the department
Support the call center by assisting with order entry and processing
Learn and apply knowledge about housing programs, including Low-Income Tax Credit Housing and Fair Housing guidelines
Utilize Microsoft Word and Excel to create, edit, and manage documentation
Collaborate with team members to ensure smooth operations and adherence to organizational policies
Requirements:
Proven experience in customer service or a similar administrative role
Proficiency in Microsoft Word and Excel for documentation and reporting purposes
Strong communication skills, both written and verbal, to effectively interact with clients and team members
Ability to learn and understand housing-related programs, such as Low-Income Tax Credit Housing and Fair Housing
Excellent organizational skills and attention to detail when managing files and records
Capability to handle a high volume of inbound and outbound calls with professionalism
Experience with data entry and maintaining accurate records
Familiarity with scheduling and appointment management processes
What we offer:
medical, vision, dental, and life and disability insurance