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Global Support Centre (GSC) is a department inside IPSOS, based in Prague and dedicated to monitoring and managing customer experience via Mystery Shopping. The main goal of this position is to manage the communication with Mystery Shoppers. The Fieldwork Coordination Allocator is responsible for allocating tasks to Mystery Shoppers and keeping track of the project's progress.
Job Responsibility:
Act as the primary point of contact for Mystery Shoppers
Provide instructions, guidelines, and project details to Mystery Shoppers
Monitor and track the progress of Mystery Shopping projects, and keep detailed records of assigned tasks, deadlines, and project milestones
Understand project specifications and requirements about shopper profiles, timing and deadlines
Work closely with the Fieldwork Coordination team that operates across several countries
Requirements:
Excellent knowledge of English language, both written and spoken
Strong communication skills and the ability to work effectively in a team
Be comfortable using Excel to organise and analyse data
Demonstrate responsibility and reliability within the work environment
Secondary education or professional training with a school-leaving exam
Nice to have:
Other languages are a huge plus (CZ/SK, FR, ITA or DE)
Previous experience in a call centre or customer support is an advantage
What we offer:
Work within the largest market research agency in the Czech Republic, in a dynamic and international environment
Join important projects with leading companies in finance, telecommunications, automotive, and retail and help them improve customer experiences
Friendly international team
The possibility of professional and personal development even for recent graduates