Field Training & Support Engineer Job at Piper Companies (Mclean)

Sr. Service Training Engineer

As we transition from research and development to full-scale manufacturing, we a...

Location

United States , Palo Alto

Salary:

90000.00 - 150000.00 USD / Year

1X Technologies

Expiration Date

Until further notice

Requirements

6+ years of experience in technical training, field service enablement, or related roles in robotics, industrial equipment, aerospace, or complex electromechanical systems
Experience creating and delivering training content, including hands-on instruction and digital materials
Strong technical troubleshooting skills and familiarity with common service tools and workflows
Clear, confident communication and presentation skills across in-person and remote formats
Strong organizational skills and attention to detail
Willingness to travel (up to 30%) to support onsite training and field operations

Job Responsibility

Develop and maintain training materials and curricula for internal technicians, external partners, and customers, including classroom, digital, and hands-on content
Deliver training sessions both onsite and virtually, ensuring consistent messaging and high knowledge retention
Build and manage the certification process for field technicians, including assessments, recertification, and tracking
Collaborate with Engineering and Product teams to stay ahead of design changes and incorporate updates into training programs
Support the setup and maintenance of training environments and rigs, including demo units and fault injection setups
Manage and administer training content in the Learning Management System (LMS), ensuring accessibility and compliance
Analyze learner performance and field data (e.g., first-time fix rate, MTTR) to improve training outcomes and impact
Contribute to the development of field documentation, including job aids and quick reference guides
Participate in field visits and service calls as needed to stay close to real-world service conditions and collect training insights

What we offer

Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays

Fulltime

Field Service Engineer

The Field Service Engineer 2 executes regular and irregular maintenance activiti...

Location

Japan , Kitakami

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Experienced Field Service Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience
Experienced in technical industry is required and/or semiconductor industry experience prefered
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software
Has complete knowledge on product functionality of the main modules/sub-modules

Job Responsibility

Problem analysis and approach
Problem handovers and routing
Repairs
Procedures
Training / advice
Process Optimization
Knowledge build-up and transfer
Coaching

Fulltime

Field Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

27000.00 - 29000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
A strong understanding of support tools, techniques and how technology is used to provide services
A strong understanding of operating systems, business applications, printing systems and network systems
A desire to deliver an amazing Client Experience
The ability to speak both Geek and human
Develop and maintain knowledge and skills by continuous development working on mandatory and personal development training set out
Keep up to date with new processes, procedures and developments

Job Responsibility

Ensure timely resolution of technical problems and queries from customers
Provide user training and assistance on IT systems and applications
Travel to customer sites to perform on-site service, maintenance and repair work
Providing a first point of onsite contact for customers through our workshop
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with in-house repairs, setups and assist with basic remote troubleshooting
Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket

Fulltime

Head of Field Support

The Head of Field Support will be responsible for leading PulseForge’s global cu...

Location

United States , Austin

Salary:

Not provided

PulseForge Data

Expiration Date

Until further notice

Requirements

10+ years of experience in field service, customer support, or technical operations within capital equipment or industrial technology
Demonstrated success in building and scaling global service teams
Strong technical understanding of complex equipment and processes
Experience defining service strategies, KPIs, and operational processes
Bachelor’s degree in Engineering, Business, or a related field
Willing and able to travel extensively (domestically and internationally), with frequent trips to Asia and Europe for customer engagements and support infrastructure development
Strategic leader with strong operational execution skills
Customer-first mindset with excellent problem-solving abilities
Collaborative, with the ability to work cross-functionally and influence outcomes
Highly organized and able to manage multiple priorities simultaneously

Job Responsibility

Lead the global field service and technical support teams
Oversee installation, commissioning, maintenance, and repair of PulseForge equipment
Establish and maintain escalation processes for rapid issue resolution
Define staffing models and training programs to ensure service readiness
Develop and track KPIs (uptime, response times, customer satisfaction, first-time fix rate)
Standardize service procedures, documentation, and tools across the team
Implement preventive maintenance and service programs to minimize downtime
Partner with Engineering and Manufacturing to provide structured feedback on product reliability and serviceability
Collaborate with Sales and Customer Success to ensure smooth customer handoffs post-installation
Provide input to product development based on recurring customer issues and service learnings

What we offer

401(k)
Dental Insurance
Health insurance
Paid time off
Vision insurance

Field Service Engineer

At Fabric, we enable retailers and brands to profitability scale both their onli...

Location

Israel , Be'er-Sheva

Salary:

Not provided

Fabric

Expiration Date

Until further notice

Requirements

Hands-on technical skills - a must
Willingness for non-routine work hours (working in shifts, including weekends and nights) - a must
Technical degree or training
Experience with fieldwork
Experience with a multidisciplinary system - an advantage
Team player with excellent communication skills
Willingness to work abroad if needed
Proficiency in spoken and written English

Job Responsibility

Maintenance, repair, and installation of our robotics hardware environment
Technical training and mentoring of new support technicians
Defining and writing procedures for maintenance, recovery, and deployment of robots and stations

Fulltime

Customer Support Engineer

Customer Support Engineer for Scanner光刻 in Shanghai.

Location

China , Shanghai

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

BS degree in an engineering field or equivalent experience
mechanical aptitude
knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related
knowledge of safety procedures required
sufficient oral and written English level
off line analysis capability
analysis techniques and tools
analyzing capability
open-minded and communication skills
passionate and willing to learn

Job Responsibility

Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
analyze applicability, accuracy and adherence to design specifications
recommend design changes or substitution of materials when appropriate
evaluate and diagnose problems and make appropriate repairs
work with co-workers, customer & field support in isolating and solving problems
maintain and optimize equipment on a daily basis to enhance functionality and prevent problems
train customers in use and routine maintenance of equipment
answer customer questions and assist customers in a professional manner
act as a resource for users on routine malfunctions
advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures

Fulltime

Customer Support Engineer

Location

China , Shanghai

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in an engineering field or equivalent experience
mechanical aptitude
knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software
sufficient oral and written English level
off line analysis capability
analyzing capability
open-minded and good communication skills
passionate and strong willingness to learn
can work flexibly, can accept overtime working
have initiative to communicate with colleagues and learn from them

Job Responsibility

Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
Analyze applicability, accuracy and adherence to design specifications
Recommend design changes or substitution of materials when appropriate
Evaluate and diagnose problems and make appropriate repairs
Work with co-workers, customer & field support in isolating and solving problems
Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems
Train customers in use and routine maintenance of equipment
Answer customer questions and assist customers in a professional manner
Act as a resource for users on routine malfunctions
Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures

Field Application Engineer

Location

United States , NewYork

Salary:

Not provided

Saggi Solutions

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering (BE) with specialization in electrical/electronics
Prior experience in pre-sales, networking design, project management, and implementation is desired
Highly proficient in using MS-Office applications like excel, word, and PowerPoint, knowledge of OS & AutoCAD is desired
Excellent communication, presentation, and interpersonal skills
Should have experience in handling customers, understanding product positioning and customer requirements
Should be able to handle stretched deadlines
People who dealt with installations of Internet service, IP networking, CCTV projects, security systems installations
Familiar with home automation technologies & protocols

Job Responsibility

Provide technical support to the sales function from the pre-sales stage to post-sales
Support sales through designing and delivering technology training to the team
Design and develop the techno commercial BOM for S.I’s
Compile, compare and analyze the technical specifications of different products in the segment
Study and provide inputs related to competitor products
Periodic site visits to inspect S.I’s installation & helps them to improve on the quality of installation
Assist R&D for technical queries/development of new products
Understand customer requirements and provide design and solutions accordingly
Coordinate with MARCOM team to develop the product catalog
Testing the upcoming products & sharing feedback on the same before their launch

Fulltime

Field Training & Support Engineer

Piper Companies

Location:
United States , Mclean

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 27, 2026

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Job Posted:
April 27, 2026