Field Training and Support Engineer Job at The Wallach Search Group (McLean)

Job Description

We are seeking a proactive and seasoned Field Training and Support Engineer to serve as the technical cornerstone of our U.S. Customer Success organization. You will be at the forefront of drone safety and security technology, working in a fast-paced environment where your leadership directly impacts national security and public safety. In this role, you will be the primary product expert for our cutting-edge counter-UAS (C-UAS) hardware and software. You will be responsible for empowering our customers and service partners through world-class training, while providing high-level technical support. This is not a junior position; we require a leader who can navigate complex Radio Frequency (RF) environments, manage third-party service partners, and ensure our clients are mission-ready.

Job Responsibility

Lead high-impact in-person and virtual training sessions for our hardware and software suites
Develop and enhance training curricula that cover existing features and future product capabilities
Act as the primary technical lead for external service partners
Evaluate, train, and manage these partners to ensure they maintain our high standards for field delivery and support
Maintain an exhaustive understanding of RF-based C-UAS technology
Act as the “voice of the product” for U.S. customers, bridging the gap between field reality and internal engineering teams
Serve as a Tier 2 support escalation point
Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs
Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments
Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners

Requirements

5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment
Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required
Demonstrated experience managing and scaling third-party service providers or channel partners
FAA Part 107 Remote Pilot Certificate (Highly Preferred)
Bachelor’s degree in Engineering, Telecommunications, or a related technical field
Ability to work in the McLean, VA office
Ability to travel domestically and occasionally internationally to customer sites (Estimated 50 to 75% depending on training schedule)
Willingness to participate in a support rotation, including occasional nights and weekends
Must be able to lift and move equipment (up to 50 lbs) during field deployments

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Field Training and Support Engineer

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