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We are looking for a Field Telecommunications Technician in the Miami, FL area who has a strong desire to resolve technical issues, is flexible, learns quickly, and can work independently while providing support and guidance to our customer base on SONIFI products. Are you ready to be the face of an exciting technical organization? No desk here! Your day will be spent supporting our customers in your region. We will supply you with the tools needed for success: a company vehicle, tools, cell phone, laptop, and technical support.
Job Responsibility:
Support customers in assigned region
Resolve technical issues
Provide support and guidance to customer base on SONIFI products
Be the face of the technical organization
Provide great customer experience
Communicate thoughtfully and professionally with hospitality and healthcare customer staff
Requirements:
Technical degree plus ONE year of related experience in any of the following areas -OR- High School Diploma or GED plus THREE years’ work experience
Experience in any of the following areas: High-Speed Internet and WIFI, Satellite TV, Digital TV, IPTV, Telecom, RF, CATV, MATV, and Head-end
Valid driver’s license and safe driving habits
Flexible and able to adapt to changing priorities and requests
Ability to work independently while providing support and guidance
Strong desire to resolve technical issues
Learns quickly
Passionate about customer experience
Ability to communicate thoughtfully and professionally
Understand and respect boundaries, protocols, and empathy in healthcare customer environments
Occasional travel outside of assigned area
On-call availability
Occasional overtime and weekend work to accommodate service level agreements