Field Technician, CVS Health

CVS Health

Location:
United States, Atlanta

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

18.50 - 31.72 USD / Hour

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Job Description:

The Field Technician role is an integral part of our team. We are looking for a competent Field Technician to provide fast and useful technical assistance on computer systems. Field Technicians answer queries on basic technical issues and offer advice to solve them. A Field Technician must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.

Job Responsibility:

Level 1-2 support with tickets and field issues
Route/Escalate Help Desk tickets to appropriate team members using service desk software
Troubleshoot IT issues (remotely or in-person)
Ensuring continuous uptime for computers, and peripherals
Working with vendors to service basic medical equipment
Working with vendors to manage network infrastructure
Assisting with new hire orientations
Deploying hardware for new employees
Required to visit clinics on a regular basis
Keep accurate inventory of all IT-related equipment
Assisting with the implementation of IT strategy
Assist with company expansion and network infrastructure

Requirements:

2+ years of service desk experience is required
2+ years of network experience is recommended
A High School Diploma is required
An Associate's degree in computer science or a related field is recommended
A Bachelor's degree in computer science or a related field is recommended
Recommended certifications: CompTIA A+ certification, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI-DAST)
General knowledge of multiple operating systems (Microsoft, Chrome, Mac)
Excellent customer service skills
Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Must have a flexible and positive attitude
High level of organization, reliability, and independence with an eye for detail
Professional experience in a fast-paced environment
Demonstrated PC skills (Microsoft Office, Google suite)
Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs
Ability to lift or do physical tasks up to 50 lbs.
US work authorization

Nice to have:

CompTIA A+ certification
ITIL 4 foundations
HDI Desktop Advanced Support Technician (HDI-DAST)
Associate's degree in computer science or a related field
Bachelor's degree in computer science or a related field

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 19, 2025

Expiration:
September 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Field Technician