Field Technician, CVS Health

CVS Health

Location:
United States, Indianapolis

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

18.50 - 31.72 USD / Hour

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Job Description:

The Field Technician role provides fast and useful technical assistance on computer systems, answering queries on basic technical issues and offering advice to solve them. This position supports clinics in the Metro Indianapolis area primarily, with secondary support for Fort Wayne and Evansville areas, requiring 50%-75% travel time.

Job Responsibility:

Level 1-2 support with tickets and field issues
Route/Escalate Help Desk tickets to appropriate team members
Troubleshoot IT issues (remotely or in-person)
Ensuring continuous uptime for computers and peripherals
Working with vendors to service basic medical equipment
Working with vendors to manage network infrastructure
Assisting with new hire orientations
Deploying hardware for new employees
Visiting clinics on a regular basis
Keep accurate inventory of all IT-related equipment
Assisting with the implementation of IT strategy
Assist with company expansion and network infrastructure

Requirements:

2+ years of service desk experience
2+ years of network experience recommended
High School Diploma required
Associate's degree in computer science or related field recommended
Bachelor's degree in computer science or related field recommended
Recommended certifications: CompTIA A+, ITIL 4 foundations, or HDI Desktop Advanced Support Technician
General knowledge of multiple operating systems (Microsoft, Chrome, Mac)
Excellent customer service skills
Able to communicate effectively in English both written and verbally
Must have a flexible and positive attitude
High level of organization, reliability, and independence with an eye for detail
Professional experience in a fast-paced environment
Demonstrated PC skills (Microsoft Office, Google suite)
Basic knowledge of ITIL and Service Desk metrics/SLAs
Ability to lift or do physical tasks up to 50 lbs.
US work authorization

Nice to have:

CompTIA A+ certification
ITIL 4 foundations certification
HDI Desktop Advanced Support Technician certification
Associate's degree in computer science
Bachelor's degree in computer science

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 27, 2025

Expiration:
September 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Field Technician