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Help us change the way the world parks. Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks. The Field Technician will provide regional on-site support for FLASH customers who are local to a specific area. With the support of the FLASH Support Services team, the Field Technician will be responsible for: This will be a great role for you if you are someone who puts the customer’s needs first, likes to check things off your list, you are an over-communicator, have great customer service skills, a strong focus, extreme attention to detail, and are skilled in PARCS and troubleshooting.
Job Responsibility:
Manage installations with guidance of the Project Manager - leveraging internal and partner relationships to fully understand the scope and nature of each assigned project as per the project manager
Commission and test all aspects and functionality of Flash equipment at the completion of installation
Service, troubleshoot, and resolve issues
Exhibit strong professional business ethics, including: building and maintaining constructive working relationships, implementing proactive and concise communication, Acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating FlashParking’s core values
Ensure all hardware, systems, and equipment are tested and working properly before leaving clients' locations
Be familiar with various gate manufacturers and model/types in order to successfully program multiple variations per project nature and scope
Requirements:
Comfortable using hand tools and a multimeter
Developing an understanding of FlashParking software solutions, capabilities, and installations, including a solid understanding of FlashParking hardware and associated troubleshooting techniques
The ability to quickly learn and understand new hardware/electronic components
Ability to read, write, speak, and understand the English language in a business environment
Ability to work autonomously in an uncontrolled environment (parking garage)
Experience with troubleshooting methodologies & quality testing
General experience with low and high voltage wiring or commercial electrical knowledge
Experience communicating with colleagues and customers in a technical support environment
General knowledge of LAN/WAN networks and associated components
A valid U.S. Driver’s License
Ability to use a personal computer and proficiency with other Microsoft Office applications
Strong written and verbal communication skills
Amazing attention to detail
Outgoing and has an “I’ve got this” attitude
Documentation skills
Some travel and a rotating on-call schedule is required
Experience installing local networks and working with relays is a plus
Bachelor of Arts, Associate's Degree, or a Technical School Certification in a related field (or equivalent education, plus customer support, project coordination or account management experience.)
What we offer:
Comprehensive medical, dental, and vision insurance
401(k) with company match
Paid time off and flexible work environment
Opportunities for professional growth and development
The Field Technician may be assigned a company vehicle if their role requires it