Field Technician Job at Parking Network B.V.

Field Technician

Parking Network B.V.

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The primary role of the Field Technician is to facilitate the service and implementation of PARCS hardware and software and provide ongoing direct support. An essential component of this role is the ability to troubleshoot technical problems related to software, hardware, OS, network, database, etc. and perform the necessary service actions required to correct said technical problem.

Job Responsibility:

Facilitate the service and implementation of PARCS hardware and software and provide ongoing direct support
Troubleshoot technical problems related to software, hardware, OS, network, database, etc. and perform the necessary service actions
Assist T2 Sales and Sales Engineers with the technical requirements and hardware implementation plans for PARCS installations
Develop and oversee test plans to confirm hardware and software performance in accordance with contractual obligations
Document test results
Perform required onsite installation, commissioning, and relevant service tasks
Develop and maintain support documentation and training to allow for effective knowledge transfer to T2 staff and customers regarding T2 PARCS products
Service and support of existing customers including troubleshooting system issues, break-fix repairs, network diagnostics, RMA processing, vehicle inventory management, preventative maintenance, work order submissions, report submissions and customer relationship management
Travel over a multi-state area regularly within Indiana, Kentucky, Illinois and Michigan with occasional trips to Wisconsin and Michigan
Configure solution, as designed, for staging and acceptance testing
Assist in project solution testing and customer approval
Work closely with the Sales Engineers and Project Managers to understand all project deliverables and system designs
Perform installation and implementation tasks as required by project scope
Work with parking access and revenue control equipment installers as necessary to provide onsite hardware installation and support
Inspect on-site activities of 3rd parties and provide appropriate guidance based on solution knowledge and subject matter expertise
Provide customers high quality onsite and remote technical support and troubleshooting assistance for T2 and 3rd party software and hardware
Provide feedback, knowledge, and materials to T2 support staff to improve the overall customer experience
Develop and maintain documentation for installation and support of T2 PARCS software and hardware
Periodically review and contribute to self-service documentation and other knowledge-oriented sources
Obtain and maintain expertise in T2 PARCS software and supported hardware
Research, understand, and evaluate competitive solutions
Receive and relay direct feedback from customers in order to improve product functionality and competitiveness
Maintain information technology skills including familiarity with computer hardware, operating systems, databases, scripts, firewalls, networking, communication methods, etc., and has the ability to rapidly learn software product installation, configuration, and operational characteristics
Maintain a professional and appropriate appearance and demeanor when working with customers and partners

Requirements:

3-10 years’ experience as a service technician in the Manufacturing/Security/Electronics/Parking or Transportation industry
Experience in software/firmware environment preferred
Extensive knowledge of T2’s software products, services, and processes
Extensive knowledge of various operating systems, software products
Strong time management skills
Knowledge of parking industry
Ability to work well in a cross functional environment
Ability to push self to constantly improve
Ability to maintain a positive attitude and enthusiasm
Ability to read, analyze, and interpret financial reports, business, professional, and technical documents
Ability to respond to common inquiries or complaints from customers and staff
Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff
Ability to calculate figures and amounts such as discounts and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables
Ability to prioritize tasks and tactfully negotiate priority with end users
Ability to work under deadline pressure and extra hours if needed
Ability to work independently as well as part of a team

Additional Information:

Job Posted:
January 17, 2026

Expiration:
February 05, 2026

Work Type:

Remote work

Parking Network B.V. - All Job Offers

Job Link Share:

Field Technician

Parking Network B.V.

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 17, 2026

Expiration:
February 05, 2026

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