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We are offering a contract to hire employment opportunity for a Field Technician in Augusta, Maine. The location of this job will require frequent travel across various locations in Maine. The workplace will vary based on the location of the technical support needed.
Job Responsibility
Assist in the development and updating of processes, procedures, and work instructions to align with customer needs and industry standards
Participate in the implementation, measurement, and monitoring of established SLAs
Generate regular reports on SLA performance and compliance
Support the maintenance of service quality and ensure established procedures are adhered to
Provide training support to technicians on new procedures and changes to existing ones
Communicate updates or new procedures to stakeholders as directed
Support the measurement of compliance with service contract terms and assist in preparing necessary information for monthly service billing
Assist the IT Asset Manager with supervision or monitoring requests for hardware factories as part of IT asset management
Requirements
Minimum of 1 year of relevant experience in an ITSM role
Proficiency in Microsoft Excel
Proficiency in Microsoft Office Suites
Proficiency in Microsoft Outlook
Strong communication skills
Knowledge and experience with ITSM
Familiarity with ITSM Suite
Experience with ITSM Tools
Experience with ITSM Platform
Understanding of SLAS-ITIL
Experience with Asset Management
Knowledge of IT asset management
Experience with Enterprise Asset Management
What we offer
medical, vision, dental, and life and disability insurance