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The Field Technician provides regional, on-site support for Flash customers within an assigned territory. In partnership with the Flash Support Services team, this role plays a critical, customer-facing part in delivering FlashParking solutions in the field. You will be responsible for installing, commissioning, testing, and supporting Flash equipment at client sites—ensuring all systems are fully functional, reliable, and meet project specifications prior to handoff.
Job Responsibility:
Manage installations with guidance of the Project Manager
Commission and test all aspects and functionality of Flash equipment at the completion of installation
Service, troubleshoot, and resolve issues
Exhibit strong professional business ethics
Ensure all hardware, systems, and equipment are tested and working properly before leaving clients' locations
Be familiar with various gate manufacturers and model/types in order to successfully program multiple variations per project nature and scope
Requirements:
Comfortable using hand tools and a multimeter
Developing an understanding of FlashParking software solutions, capabilities, and installations
The ability to quickly learn and understand new hardware/electronic components
Ability to read, write, speak, and understand the English language in a business environment
Ability to work autonomously in an uncontrolled environment (parking garage)
Experience with troubleshooting methodologies & quality testing
General experience with low and high voltage wiring or commercial electrical knowledge
Experience communicating with colleagues and customers in a technical support environment
General knowledge of LAN/WAN networks and associated components
A valid Canadian Driver’s License
Ability to Travel to USA, Valid Passport
Ability to use a personal computer and proficiency with other Microsoft Office applications
Experience installing local networks and working with relays is a plus
Bachelor of Arts, Associate's Degree, or a Technical School Certification in a related field (or equivalent education, plus customer support, project coordination or account management experience.)
What we offer:
Comprehensive medical, dental, and vision insurance
RRSP with company match
Paid time off and flexible work environment
Opportunities for professional growth and development