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We are offering a contract to hire employment opportunity for a Field Technician in Augusta, Maine. The location of this job will require frequent travel across various locations in Maine. The workplace will vary based on the location of the technical support needed.
Job Responsibility
Overseeing the performance and development of other Field Technicians
Travelling to various locations for on-site support, primarily within Connecticut
Providing face-to-face support to end-users when issues can't be resolved remotely
Delivering Level 1-2 help desk type support to users
Utilizing Microsoft and Windows systems to troubleshoot and solve technical issues
Actively participating in Windows Upgrade projects
Efficiently managing and configuring computer hardware
Ensuring the successful deployment of IT solutions and systems
Providing deskside support to end-users to ensure smooth operation
Utilizing Active Directory to manage networked resources
Requirements
Must hold a minimum of 1 year of experience as a Field Technician or similar role
Proficiency in Microsoft Office suite
Experience with Active Directory is required
Must have a strong understanding and experience in Computer Hardware
Knowledge in Configuration Management is necessary
Skilled in handling Deployments
Deskside Support experience is a must
Prior experience leading a team of Field Technicians is preferred
Excellent problem-solving, communication, and team management skills
Ability to work in a fast-paced environment and adapt to diverse situations
Must adhere to all company policies and procedures
High school diploma or equivalent
Bachelor's Degree in Computer Science or related field is a plus
Must be willing to travel as per job requirements
Professional certifications in Network or System Administration will be considered a plus
Nice to have
Professional certifications in Network or System Administration
Bachelor's Degree in Computer Science or related field
Prior experience leading a team of Field Technicians
What we offer
Medical, vision, dental, life and disability insurance