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Field Technician Team Lead

United States, Augusta · Job Posted June 15, 2026
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Job Description

We are offering a contract to hire employment opportunity for a Field Technician in Augusta, Maine. The location of this job will require frequent travel across various locations in Maine. The workplace will vary based on the location of the technical support needed.

Job Responsibility

  • Overseeing the performance and development of other Field Technicians
  • Travelling to various locations for on-site support, primarily within Connecticut
  • Providing face-to-face support to end-users when issues can't be resolved remotely
  • Delivering Level 1-2 help desk type support to users
  • Utilizing Microsoft and Windows systems to troubleshoot and solve technical issues
  • Actively participating in Windows Upgrade projects
  • Efficiently managing and configuring computer hardware
  • Ensuring the successful deployment of IT solutions and systems
  • Providing deskside support to end-users to ensure smooth operation
  • Utilizing Active Directory to manage networked resources

Requirements

  • Must hold a minimum of 1 year of experience as a Field Technician or similar role
  • Proficiency in Microsoft Office suite
  • Experience with Active Directory is required
  • Must have a strong understanding and experience in Computer Hardware
  • Knowledge in Configuration Management is necessary
  • Skilled in handling Deployments
  • Deskside Support experience is a must
  • Prior experience leading a team of Field Technicians is preferred
  • Excellent problem-solving, communication, and team management skills
  • Ability to work in a fast-paced environment and adapt to diverse situations
  • Must adhere to all company policies and procedures
  • High school diploma or equivalent
  • Bachelor's Degree in Computer Science or related field is a plus
  • Must be willing to travel as per job requirements
  • Professional certifications in Network or System Administration will be considered a plus

Nice to have

  • Professional certifications in Network or System Administration
  • Bachelor's Degree in Computer Science or related field
  • Prior experience leading a team of Field Technicians

What we offer

  • Medical, vision, dental, life and disability insurance
  • 401(k) plan
  • Free online training

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