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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Are you ready to join the Un-carrier movement? T-Mobile is seeking a motivated and skilled Field Technician to support our Engineering & Operations team across Northern New York. This role covers the Adirondack Mountain region, including Hamilton, Warren, Franklin, St. Lawrence, and Essex counties, as well as communities such as Malone, Potsdam, Canton, Plattsburgh, and surrounding areas. This position is ideal for a well-rounded technician who thrives in a hands-on environment, enjoys working independently, and is comfortable supporting a wide range of network sites. You will play a key role in maintaining network performance, resolving issues, and supporting ongoing improvements across the market. We foster a collaborative, agile culture that encourages innovation and teamwork—living the Un-carrier approach every day.
Job Responsibility:
Technical Support: Troubleshoot network performance issues, support outage resolution, and identify opportunities for operational improvement
Project Support: Execute and support key projects, ensuring accurate tracking, reporting, and communication
Operations: Recommend process improvements and assist in developing documentation, job aids, and procedures
Continuous Learning: Stay current with evolving technologies, systems, and company standards
Requirements:
Basic knowledge of electronics and telecommunications systems (RF, fiber, microwave, power systems)
Experience with Ericsson and/or Nokia RAN equipment preferred
Strong troubleshooting and problem-solving skills
Attention to detail and ability to manage multiple priorities
Proficiency with Microsoft Office and standard computer applications
Strong communication skills (verbal and written)
Ability to work independently and as part of a team
Flexible schedule, including nights, weekends, holidays, and on-call rotation
Ability to lift 50–70 pounds and work outdoors in varying weather conditions
At least 21 years of age to operate a company assigned vehicle
Legally authorized to work in the United States
Travel Required
DOT Regulated Position
Nice to have:
Experience with Ericsson and/or Nokia RAN equipment
Bachelor's degree OR equivalent relevant field experience