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Robert Half Logo Robert Half · IT - Administration

Field Technician II

United States, Dallas · Job Posted May 29, 2026
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Job Description

We are looking for an experienced Field Technician II to support desktop and audiovisual technology across public transport operations in Dallas, Texas. This Long-term Contract position is ideal for someone who is comfortable working hands-on with end-user devices, imaging workflows, and peripheral equipment in a fast-paced environment. The role focuses on maintaining reliable workstation performance, resolving technical issues in the field, and ensuring audio visual systems and connected hardware function smoothly.

Job Responsibility

  • Provide onsite technical support for desktops, workstations, and related end-user hardware throughout Dallas, Texas
  • Prepare, configure, and deploy computers using established imaging methods to ensure devices are ready for operational use
  • Diagnose and resolve issues involving peripheral equipment such as monitors, keyboards, printers, docking stations, and other connected devices
  • Support installation, troubleshooting, and maintenance of audio visual equipment to keep meeting and operational spaces fully functional
  • Perform hardware replacements, device setup, and system validation to minimize downtime for users
  • Respond to service requests and technical incidents with a focus on timely resolution and clear communication
  • Document completed work, device configurations, and recurring issues to support service continuity and future troubleshooting

Requirements

  • Active A+ is required for consideration
  • Hands-on experience with desktop support in a field or onsite service environment
  • Practical knowledge of desktop imaging, computer imaging, and device deployment processes
  • Ability to troubleshoot peripheral devices and peripheral equipment effectively
  • Familiarity with audio visual hardware support, setup, and issue resolution
  • Strong problem-solving skills with the ability to manage multiple support tasks independently
  • Clear communication skills and a detail-oriented approach when assisting end users
  • Ability to work in a public transport environment while following operational and safety expectations

What we offer

  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • 401(k) plan
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