Field Technician – Southern / Central New York State

• Troubleshoot network performance issues, support outage resolution, and identify opportunities for operational improvement
• Execute and support key projects, ensuring accurate tracking, reporting, and communication
• Recommend process improvements and assist in developing documentation, job aids, and procedures
• Stay current with evolving technologies, systems, and company standards

• Bachelor's degree OR equivalent relevant field experience
• Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2–4 years of experience in field operations, maintenance, or related technical roles
• 2–4 years of experience in wireless telecommunications or a related field
• Basic knowledge of electronics and telecommunications systems (RF, fiber, microwave, power systems)
• Strong troubleshooting and problem-solving skills
• Attention to detail and ability to manage multiple priorities
• Proficiency with Microsoft Office and standard computer applications
• Strong communication skills (verbal and written)
• Ability to work independently and as part of a team
• Flexible schedule, including nights, weekends, holidays, and on-call rotation
• Ability to lift 50–70 pounds and work outdoors in varying weather conditions
• At least 21 years of age to operate a company assigned vehicle
• Legally authorized to work in the United States

Experience with Ericsson and/or Nokia RAN equipment

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs