Field Technical Support, Hewlett Packard Enterprise

Field Technical Support

Hewlett Packard Enterprise

Location:
Argentina, Buenos Aires

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role involves onsite delivery of software services, pre-sales, post-sales and service delivery support. Responsibilities include solving business systems and networking problems, maintaining high levels of customer satisfaction, and managing expectations effectively. Skills such as communication, problem-solving, and conceptual understanding of IT environments are key.

Job Responsibility:

Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Participate in Customer Expectation management as part of escalation process
Build relationship with management in assigned accounts
Sets expectations with customers based on defined parameters.

Requirements:

Bachelor's degree preferred or Associate degree holder (technical field) with 2-4 years working experience in Systems Engineering
Intermediate -Advanced English Level
Experience and knowledge of NonStop technology is required.

Nice to have:

Basic knowledge of company products and services offerings

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Programs catered to helping you reach any career goals
Unconditional inclusion and flexibility for work and personal needs.

Additional Information:

Job Posted:
June 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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