Field Technical Support

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
• Integrate technical knowledge and business understanding to create solutions for customers
• Resolve routine in-scope technical incidents independently
• Work with team members to resolve more complex incidents
• Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
• Participate in Customer Expectation management as part of escalation process
• Build relationship with management in assigned accounts
• Set expectations with customers based on defined parameters

• Bachelor's degree preferred or Associate degree holder (technical field) with 2-4 years working experience in Systems Engineering
• Intermediate -Advanced English Level
• Experience and knowledge of NonStop technology is required

Basic knowledge of company products and services offerings

• Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
• Career development programs
• Inclusive work environment