Field Technical Support Representative Job at Hewlett Packard Enterprise (Calgary)

Head of Field Support

The Head of Field Support will be responsible for leading PulseForge’s global cu...

Location

United States , Austin

Salary:

Not provided

PulseForge Data

Expiration Date

Until further notice

Requirements

10+ years of experience in field service, customer support, or technical operations within capital equipment or industrial technology
Demonstrated success in building and scaling global service teams
Strong technical understanding of complex equipment and processes
Experience defining service strategies, KPIs, and operational processes
Bachelor’s degree in Engineering, Business, or a related field
Willing and able to travel extensively (domestically and internationally), with frequent trips to Asia and Europe for customer engagements and support infrastructure development
Strategic leader with strong operational execution skills
Customer-first mindset with excellent problem-solving abilities
Collaborative, with the ability to work cross-functionally and influence outcomes
Highly organized and able to manage multiple priorities simultaneously

Job Responsibility

Lead the global field service and technical support teams
Oversee installation, commissioning, maintenance, and repair of PulseForge equipment
Establish and maintain escalation processes for rapid issue resolution
Define staffing models and training programs to ensure service readiness
Develop and track KPIs (uptime, response times, customer satisfaction, first-time fix rate)
Standardize service procedures, documentation, and tools across the team
Implement preventive maintenance and service programs to minimize downtime
Partner with Engineering and Manufacturing to provide structured feedback on product reliability and serviceability
Collaborate with Sales and Customer Success to ensure smooth customer handoffs post-installation
Provide input to product development based on recurring customer issues and service learnings

What we offer

401(k)
Dental Insurance
Health insurance
Paid time off
Vision insurance

International Field Service Representative

Silvus is seeking an International Field Service Representative (IFSR) to work c...

Location

Ghana , Accra

Salary:

Not provided

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

Completion of secondary education (e.g., high school diploma, national secondary certificate, or equivalent qualification) is required
Minimum 1 year of experience as a Field Service Representative or equivalent
Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios
Proficiency with TCP/IP protocol and networking
Basic proficiency in English (reading and writing) is required
Proficiency in French (written and verbal) required
Excellent organizational skills and attention to detail
Must be based in Africa
Willingness to travel to potential conflict areas in support of radios
All employment is contingent upon the successful clearance of a background check

Job Responsibility

Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc
Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
Prepare and conduct product demonstrations for customer visits and equipment evaluations
Visit customer sites to provide technical support and deliver training
Troubleshoot failures and abnormal situations in the field
Collect and analyze field failures and abnormalities and provide feedback to the development team
Help the Design Engineers reproduce and troubleshoot problems
Travel up to 75% of the time and work on-site at the customer's location

What we offer

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment

International Field Service Representative

Silvus is seeking an International Field Service Representative (IFSR) to work c...

Location

Belgium , Brussels

Salary:

Not provided

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

Completion of secondary education (such as GCSEs or an equivalent national qualification
High School Diploma or GED) is required
Minimum 1 year of experience as a Field Service Representative or equivalent
Minimum 1 year in, or supporting, the Ministry of Defense tactical communications with a focus on data networks and radios
Proficiency with TCP/IP protocol and networking
Basic proficiency in English (reading and writing) is required
Excellent organizational skills and attention to detail
Must be based in Europe
Willingness to travel to potential conflict areas in support of radios
All employment is contingent upon the successful clearance of a background check

Job Responsibility

Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc
Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
Prepare and conduct product demonstrations for customer visits and equipment evaluations
Visit customer sites to provide technical support and deliver training
Troubleshoot failures and abnormal situations in the field
Collect and analyze field failures and abnormalities and provide feedback to the development team
Help the Design Engineers reproduce and troubleshoot problems
Travel up to 75% of the time and work on-site at the customer's location

Fulltime

Field Service Representative

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

United States , Richardson, TX; Columbus, OH

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

At least 5 years of aviation maintenance experience
At least 2 years of experience with Bombardier products (Global 5000 / 6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series)
Strong aircraft troubleshooting skills
Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
Interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
Business writing skills necessary to create various reports and correspondence
Ability to travel

Job Responsibility

Support customer in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness
Provide robust troubleshooting support to assist customers in resolving technical issues effectively
Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier
Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance
Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft
Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft
Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements
Deliver reports in line with established schedules and requirements
Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres
Navigate and utilise Bombardier’s internal customer support and in-service processes effectively

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Field Service Representative - Controls

The Field Service Representative (Controls) will be responsible for design, deve...

Location

Ireland , Dublin

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

A post-secondary diploma or degree specializing in programming/electrical engineering or equivalent
A minimum of four years of experience in a hands-on automation/controls environment
3+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software
Must be willing to travel to customer sites
Travel time will range from 50 to 75% per month
Must have experience and be proficient with Microsoft Word and Excel

Job Responsibility

Develop and program software (PLC and/or PC based) specific to customer requirements
Troubleshoot controls and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status
Report and correct abnormal equipment conditions and inaccurate actions by customer staff
Required to work independently or as part of a team
Ensure alignment of customer objectives with on-site work plan
Support developing operating and troubleshooting knowledge of the operations team
Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment
Make recommendations to repair/replace only items that require repair/replacement
Travel to both domestic and international customer locations for long and short-term support
Lead on-site team and liase with customer and ATS Project Manager

Field Service Technician

As a technical company representative, you will be at the forefront of deliverin...

Location

United States

Salary:

Not provided

LVD UK Ltd

Expiration Date

Until further notice

Requirements

Two-year Technical Associate's Degree (Mechanical, Electrical, or Laser Technology) or equivalent technical school training and military/industrial experience
Minimum two years of hands-on electronic/assembly repair experience, with CNC fabrication machinery equipment repair strongly desired
Valid, clean driver's license and credit card
Willingness to travel domestically up to 100% to provide customer service support
Demonstrated computer skills (Microsoft Office environment, internal network)
Experience with computer hardware, BIOS, operating systems, networking, and CAD/CAM is a plus
Experience using multimeters, oscilloscopes, and other electronic and precision mechanical equipment
Ability to lift/move objects up to 50 pounds regularly, with heavier lifting required occasionally
Comfortable working in environments with dust, odor, oil, fumes, and noise
Excellent written and verbal communication skills

Job Responsibility

Perform a variety of technical field service duties, including new product installations, equipment start-up, functional testing, and customer training
Act as a professional company representative, ensuring exceptional customer service at customer locations or in any service support role
Read, understand, and work with blueprints, drawings, schematics, manuals, and other specifications
Document machine data, service history, and quality information
Assist customers with parts identification and ordering
Demonstrate products as necessary to support sales
Communicate with regional managers to ensure customer expectations are met and important information is relayed to the appropriate parties
Maintain prompt communication of expenses and service reports on a weekly basis
Make recommendations for changes and improvements based on field service activities
Travel domestically up to 100% and occasionally internationally to support service areas

What we offer

Medical, dental, and vision plans
Life insurance for employees and dependents
Accidental death and dismemberment insurance
Short- and long-term disability coverage
Health Savings Account (HSA)
401(k) savings plan with company match
Personal Cancer Indemnity plan
Wellness programs
Paid vacation and holidays

Technical Accounts Specialist

We're seeking a Technical Accounts Specialist to join our Revenue Operations tea...

Location

United States , Chicago

Salary:

54400.00 - 68000.00 USD / Year

SpotHero

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support
2+ years experience in a technical support role working with Network related products
Ability to maintain a high level of productivity while managing multiple competing priorities
Proven understanding of web technologies such as Chrome, Safari, Firefox, etc.
Good understanding of API technologies and troubleshooting (Postman preferred)
Beginner SQL knowledge (DataGrip preferred)
Experience with Salesforce, Jira and Confluence
Problem-Solving: You articulate the root cause of problems using logical assumptions.
Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it.
Collaboration & Feedback: You drive alignment, prioritization and transparency for stakeholders on our PARCS integrations pipeline considering business objectives and goals

Job Responsibility

Work with Operators, PARCS vendors, IT services vendors, Revenue Operations, Growth Managers and Customer Heroes to monitor and investigate technical issues while communicating updates and workarounds appropriately.
Problem-solve to discover the root cause of both internal and external issues, ranging from misconfigurations to equipment scanner errors, to enhance the overall service quality and strengthen customer satisfaction ratings.
Triage issues for Engineering to ensure that the most critical and pressing are taken care of appropriately.
Ensures the Salesforce queue is maintained at acceptable levels and status is current and accurate. Communicate solutions to Operators and Growth Managers.
Work with Operators, PARCS vendors, IT services vendors, Growth Manager, to support new supply locations onto SpotHero platform with a focus on Monthly APIs.
Consult with Integrations and PARCS Vendors to onboard new integrations/products/solutions onto the SpotHero Platform.
Increase efficiency at diagnosing, documenting, and resolving complicated issues.
Attend biweekly Product/Supply/Support Sync, representing the voice of the Operators and Supply team.
Partners with Revenue Operations to proactively share improvements in the support and onboarding intake process.
Partners with Technical Support Specialists and Integrations Squad to increase efficiency at diagnosing, documenting, and resolving complicated issues.

What we offer

We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life.
Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
Grubhub weekly lunch stipend for in-office days
Udemy License and Personal Learning Budget – We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
Annual parking stipend – Duh. We help people park!
The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all.
Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program.
Wellness program – a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits.

Fulltime

Technical Solutions Consultant Graduate

Technical Solutions Consultant Graduate role at Hewlett Packard Enterprise provi...

Location

United States , Alpharetta

Salary:

45400.00 - 96200.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Completed Bachelor's Degree in Computer Science, Engineering or related field within 1 year of start date
0-1 year of experience in related field
Excellent verbal and written communication skills
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Field Technical Support Representative

Hewlett Packard Enterprise

Location:
Canada , Calgary

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
June 12, 2025

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