Field Technical Support Representative

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
• Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
• Provide direct post-sales systems technical support to end users and company Authorized Service Providers
• Solve technical problems on an assigned hardware and software platforms
• Use proactive monitoring procedures/tools to identify problem prevention opportunities

• Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 4-5 years of IT technical support working experience or a Degree holder with 1-3 years relevant IT technical support working experience
• Secret level government clearance
• Advanced knowledge of operating systems and software
• Basic skills in project management
• Strong communication skills, problem analysis, and presentation skills
• Ability to develop Customer relationships
• Ability to perform while under high-pressure situations
• Ability to work in a team environment
• Basic networking, O/S, and troubleshooting knowledge
• Detailed understanding of general/technical aspects of the onsite system repair job

Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion