Field Technical Support Graduate

• Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
• Provide software service, pre- sales, post-sales or service delivery support
• Deliver services, including customized services to large enterprise, complex or corporate accounts
• Use proactive monitoring procedures/tools to identify problem prevention opportunities

• Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience
• Experience with support of full range of company products in Customer base
• Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices
• Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set
• Knowledge of assigned company hardware system platforms
• Familiar with networking and all supported operating system platforms (i.e. company- UX, NT, Linux, etc.)
• Knowledge of high availability system environments
• Strong communication skills both verbal and written
• Strong Customer relationship building skills Ability to manage complex Customer problems
• Ability to perform while under high-pressure situations
• Project management, analysis, communication, scheduling, controlling, and presentation skills
• Good teamwork with peers and company personnel
• Demonstrate consistent, acceptable performance of all business fundamentals
• Knowledge of portfolio of services
• Basic knowledge of change management process and tools available
• Schedule and participate in on-site account support meetings both internal and external

Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion