Field Technical Support Engineer Job at Robert Half (Louisville)

Technical Support Engineer

The Technical Support Engineer provides 1st and 2nd level support to Dedrone by ...

Location

United States , Mesa; Sterling

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a related field, or 5+ years relevant work experience preferred
Previous practical work experience in the field of customer support
Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues
Very good knowledge in networks and Linux
Strong sense of ownership and urgency
Ability to work well in a team and enjoy knowledge sharing
Excellent communication skills with the ability to provide advice to non-technically aware customers
Willing and able to travel
Good knowledge about consumer UAV protocols and standards
Basic knowledge and understanding of RF technology

Job Responsibility

Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon
Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers
Research and identify solutions to resolve software and hardware issues
Diagnosing and troubleshoot technical issues, including account setup and network configuration
Take ownership of customer issues reported and seeing problems through to resolution
Track internal and external requests and technical issues to resolution, within agreed time limits
Update, maintain and monitor our customer systems as a full service
Ensure all requests and issues are properly logged
Prioritize and manage several open issues at one time
Document technical knowledge in form of notes and manuals

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

Fulltime

Field Technical Service Engineer

Provide regional technical service support with flexibility at customer and mach...

Location

Ireland , Sligo; Dublin

Salary:

Not provided

Amcor

Expiration Date

Until further notice

Requirements

University engineering/science degree or equivalent industry experience
Proven experience in a similar role in the flexible packaging or packaging machinery industry
Good understanding of flexible packaging converting processes and customer packing/filling equipment
Knowledge of packaging validation procedures
Willingness to travel up to 70% of the time
Fluent in English
Strong communication/interpersonal skills
Strong focus on customer with team working spirit
Solid technical and problem solving skills
Ability to work in a fast-paced dynamic environment and handle pressure

Job Responsibility

Provide regional technical service support at customer and machine manufacturer sites
Follow up each visit with a detailed field service report
Support customer packaging trials from first attempt through to industrial qualification/ramp up
Contribute to Growth by supporting trials for New Business Opportunities
Support Quality related issues by collaborating to troubleshoot and resolve packaging material/machine/product interaction issues
Contribute to maintaining existing business by providing technical assistance to trials
Provide support to Product Development peers by trialing new products
Maintain schedule to meet the needs of customers
Focus on customer management and satisfaction
Master technical knowledge of packaging machinery types, pack formats and applications

Fulltime

Technical Support Engineer

This role is the first line of technical escalation for customers and field serv...

Location

Ireland , Dublin

Salary:

55000.00 - 65000.00 EUR / Year

SYNTECH RECRUITMENT LTD

Expiration Date

Until further notice

Requirements

Proven experience in a technical support, helpdesk, commissioning, or field service role within HVAC
Strong knowledge of heat pumps, chillers, mechanical plant, ventilation equipment, or controls
Confident diagnosing faults related to electrical systems, refrigerant circuits, software/PLC interfaces, and mechanical components
Excellent communication skills with the ability to translate technical issues into clear, actionable guidance
Logical troubleshooting approach and strong problem-solving capability
Experience using CRM or service management systems
Ability to work independently while managing multiple technical cases
Professional proficiency in English
Full right to work permanently in Ireland

Job Responsibility

Deliver first-line technical support across HVAC systems including heat pumps, chillers, ventilation equipment, controls, and associated plant
Diagnose and resolve mechanical, electrical, control-system, software, and configuration issues
Provide technical guidance to customers, field service engineers, and internal teams
Escalate complex cases to senior HVAC engineers or product specialists when necessary
Log and manage all technical cases, warranty queries, and service activity within the CRM system
Assist with developing HVAC-focused user guides, troubleshooting flows, FAQs, and technical bulletins
Support the commissioning and configuration process by providing remote engineering advice
Collaborate closely with engineering, service, and product teams to ensure consistent technical accuracy

What we offer

Annual performance-based bonus
21 days annual leave + Irish bank holidays
Company pension scheme
Life assurance & critical illness cover
Employee wellbeing and support programmes
Ongoing training, upskilling, and development support

Fulltime

Technical Support Engineer II

Join Storyblok's Support team as a Technical Support Engineer II, where you'll e...

Location

India

Salary:

Not provided

Storyblok

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science or a related field or equivalent experience
3+ years of Support Engineering, Software Engineering experience
Thorough knowledge with consuming RESTful and GraphQL APIs
Working knowledge of at least one of the modern JavaScript frameworks (e.g., Vue, React, Next, Nuxt, Astro, or Svelte) along with it's fundamental principles
Thorough knowledge of JavaScript and its modern syntax and features
Working knowledge of HTML and CSS
Experience with CMS in general
Fluent in English with excellent verbal and written communication and interpersonal skills
Remote working experience
Well-organised, self-starting, has excellent work ethic, and pays attention to detail

Job Responsibility

Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently
Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team
Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat
Educate customers on product features, functionalities, and best practices
Maintain a positive, empathetic, and professional attitude in all customer interactions
Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively
Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction
Assist in training the Technical Support Engineer I and provide mentorship as needed
Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction

What we offer

Monthly remote work stipend (home internet costs, electricity)
Home office equipment package right at the start (laptop, keyboard, monitor…)
Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
Personal development fund for courses, books, conferences, and material
VSOP (Virtual Stock Option Plan)
The annual international team-building trip, quarterly and monthly online get-togethers
Flexible schedules

Fulltime

Technical Support Engineer

Sigma is growing rapidly, and our Technical Support Engineering team is scaling ...

Location

United States , New York City

Salary:

90000.00 - 125000.00 USD / Year

Sigma Computing

Expiration Date

Until further notice

Requirements

2+ years of industry experience supporting enterprise products for data analytics
Bachelor’s degree in Computer Science, Information Systems, or a related field
Computer Science fundamentals
Strong domain expertise in databases and business intelligence
SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
SQL query performance troubleshooting and plan generation understanding
Proficient in data modeling concepts
Ability to properly chart data into logical visualizations
A proven track record of building trust with customers and bringing issues to resolution quickly
Excellent verbal and written communication skills

Job Responsibility

Work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues
Work closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance
Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product
Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes

What we offer

Equity
Generous health benefits
Flexible time off policy
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office
Annual bonus
Stock options

Fulltime

Senior Linux Technical Support Engineer

As a Senior Linux Technical Support Engineer, you will be responsible for provid...

Location

India , Pune

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Proficiency with Linux command-line tools and utilities
Basic knowledge of ticketing tools (Jira, ServiceNow)
Hands-on experience using Git for version control
Working knowledge of containerization tools (Docker, Podman, container)
Exposure to orchestration platforms (Kubernetes, OpenShift/OCP)
Familiarity with configuration management and automation using Ansible
Awareness of monitoring and visualization tools (Prometheus, Grafana)
Strong problem-solving and troubleshooting skills
Effective communication and interpersonal abilities
Team-oriented mindset with adaptability to shifting priorities

Job Responsibility

Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support
Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors
Assist in the installation, configuration, and maintenance of Linux-based software applications
Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
Apply patches and updates to Linux servers as necessary to keep systems up to date and secure
Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved

Fulltime

Senior Technical Support Engineer

As a Senior Technical Support Engineer at Arrcus, you will leverage advanced tec...

Location

India , Bangalore

Salary:

Not provided

Arrcus

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or related field
Minimum 5+ years in Technical Support or TAC roles supporting large-scale IP networks
Strong problem-solving and troubleshooting skills
adept at handling complex network scenarios
In-depth knowledge of routing and switching protocols and technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), VXLAN, EVPN, SRv6, Segment Routing
NetOps experience with tools such as Ansible, Vagrant
Excellent written and verbal communication skills
Outstanding customer management and service orientation

Job Responsibility

Troubleshoot and resolve complex hardware and software issues in customer production networks
Replicate customer network problems in a lab environment for in-depth analysis
Provide technical guidance to customers during network deployment, operation, and incident handling
Manage mission-critical customer issues, act as a liaison between customers and internal engineering/escalation teams
Advocate for customers to ensure timely problem resolution, including detailed issue documentation and escalation
Document and reproduce customer-reported issues, coordinate with engineering fixes as necessary
Develop technical specializations and contribute white papers, KBs, and documentation as needed
Participate in cross-functional projects such as new product launches, support readiness, and process/tool improvements

What we offer

Competitive compensation packages including equity
Medical Insurance
Parental Leave

Fulltime