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Field Technical Support - NonStop Servers

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
India, Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Field Technical Support role providing onsite technical services for HPE NonStop Servers, ensuring stability, performance, and continuous improvement of mission-critical environments. The position involves working closely with enterprise customers to deliver proactive and reactive support.

Job Responsibility:

  • Provide Level 1/2 technical support for incidents related to HPE NonStop hardware and software
  • Troubleshoot and resolve complex system issues, escalating to engineering teams when necessary
  • Perform root cause analysis and implement permanent fixes to prevent recurrence
  • Apply advanced technical knowledge to operate one or more technology areas
  • Perform ongoing health checks, performance tuning, and capacity planning for HPE NonStop systems
  • Apply patches, firmware updates, and software upgrades in coordination with customer change management processes
  • Implement approved changes to system configurations, ensuring minimal disruption to business operations
  • Serve as a trusted advisor to customers, providing technical guidance and recommendations
  • Participate in customer review meetings and contribute to continuous service improvement initiatives
  • Work closely with HPE internal teams, including engineering, product support, and account management
  • Share knowledge and best practices with peers and contribute to internal knowledge bases

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • 3+ years of experience supporting HPE NonStop systems in enterprise environments
  • Strong understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems
  • Experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY
  • Familiarity with ITIL processes (Incident, Problem, Change Management)
  • Excellent troubleshooting, communication, and customer service skills
  • HPE ASE/MASE – NonStop Systems certification preferred
  • ITIL Foundation or higher certification preferred
  • Individual contributors at Intermediate job-level for a minimum of three years
  • Experience with HPE Nonstop, HPE Unix, or Linux operating system
  • Experience with HPE ProLiant Compute
  • Experience with HPE Storage
  • Experience with HPE Networking

Nice to have:

  • HPE ASE/MASE – NonStop Systems certification
  • ITIL Foundation or higher certification
  • Accountability
  • Active Learning
  • Active Listening
  • Business Growth
  • Change Management
  • Client Expectations Management
  • Coaching
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Centric Solutions
  • Customer Experience (CX)
  • Customer Feedback
  • Customer Lifetime Value
  • Customer Relationship Management (CRM)
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Infrastructure as a Service (IaaS)
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Flexible work arrangements

Additional Information:

Job Posted:
November 04, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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