Field Technical Specialist

• Provide inspection, evaluation, and documentation of workmanship for projects with Owens Corning workmanship coverage in support of the Platinum & Preferred extended warranties program
• Conduct on-site roof inspections on warranty claims. Provide thorough documentation and recommendations. Inspections include evaluation of all site condition impacting roof performance including ventilation and general construction quality
• Review and evaluate inspection reports provided by customers and third-party providers
• Maintain proper documentation on customer related claims
• Act as field representative/project manager on major claims
• In all activities, be safe and be a leader for roof safety practices
• Provide real time technical assistance to the Customer Solutions Team and call center
• Author letters & technical bulletins (certification, deviation, application & warranty exceptions)
• Handle incoming technical phone inquiries from customers and sales team
• Provide technical support to the marketing team for communications, trade shows, and product demonstrations
• Work with contractors and the customer response team to resolve job-stops and product acceptance issues
• Author written responses to code officials and customers regarding product use, application, and performance as required
• Provide technical training to roofing contractors, sales, and customers
• Develop presentations and curriculum focused on technical product and field application
• Conduct hands-on product application training for sales, business leaders, suppliers, contractors, customer service, & customer solutions teams
• Provide input on new product development and product applications to ensure that new products can be properly and easily installed in the field
• Write application instructions for new products and systems

• High School Diploma, Technical Degree (Engineering, Sciences or Architecture) preferred but not required
• Must be able to lift a minimum of 50 pounds and have the ability to carry a ladder
• Ability to safely access steep-slope roofs for inspection and/or forensic analysis
• Ability to travel up to 75% of the time. Travel will be required within the U.S. and Canada
• 5+ Years in the Steep Slope roofing industry – Preference is given to those with direct experience/knowledge of asphalt shingle installation and prescribed good roofing practices, or substantial technical service experience in commercial roofing applications
• Strong knowledge of building codes and requirements is desired
• Contractor’s License or technical code driven training preferred
• Knowledge of low-slope roofing practices, installation, and detailing is desired
• Building materials industry knowledge – current with industry trends and the likely direction that codes and standards are moving toward for existing and new technology offerings
• Experience in inspection of roofing warranty claims/quality assurance and written reports
• Customer Orientation
• Self-starter
• Adaptability
• Communication
• Judgment

Bi-lingual Fluent in Spanish preferred