Field Technical Specialist

• Responsible for developing and maintaining a strong relationship with designated customer(s)
• The technical reference for customers in planning and delivering proactive service improvements together with the account team
• Develop a broad multi-technology expertise, and product & service portfolio knowledge
• Own the operational relationship with the customer
• Lead customer escalations, to ensure a high degree of customer satisfaction
• Provide consultative advice, collaboration, operational best practices sharing and has a broad technical understanding of the customer’s business and IT environment
• Communicate with your customers on an ongoing basis on all aspects of the service delivery cycle
• Proactively proposing improvements and changes to the customers’ IT environment
• Identify customer needs for additional services that could lead to future service revenue growth
• Able to motivate a team when needed and enthusiastic about the IT solutions and services can bring to unlock true customer value
• A good ambassador for the customer within HPE who works professionally with solving and escalating all kind of support related issues

• First level University Degree or equivalent combination of education and experience
• Strong communication skills in English and French, both verbal and written
• ITIL knowledge and certification is a very big plus
• Good at relationship-building with a proactive mindset & attitude
• Understanding of the main principles of Service Management
• Business oriented with good analytical skills
• Team player, with a good set of interpersonal skills
• Can easily take on new knowledge and apply it to real life situations
• You must have finished your studies in the last 12 months

ITIL knowledge and certification

• Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
• Specific programs catered to helping you reach any career goals
• Inclusive work environment