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Field Technical Service Engineer

amcor.com Logo

Amcor

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Location:
Ireland, Sligo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Provide regional technical service support with flexibility at customer and machine manufacturer sites for all Segments and Business Units of Amcor EMEA. Supported areas include growth opportunities, quality related events, business continuity activities and Product Development assistance. The role also serves as a liaison with machine suppliers to facilitate collaboration in resolving issues at customers as well as running development trials.

Job Responsibility:

  • Provide regional technical service support at customer and machine manufacturer sites
  • Follow up each visit with a detailed field service report
  • Support customer packaging trials from first attempt through to industrial qualification/ramp up
  • Contribute to Growth by supporting trials for New Business Opportunities
  • Support Quality related issues by collaborating to troubleshoot and resolve packaging material/machine/product interaction issues
  • Contribute to maintaining existing business by providing technical assistance to trials
  • Provide support to Product Development peers by trialing new products
  • Maintain schedule to meet the needs of customers
  • Focus on customer management and satisfaction
  • Master technical knowledge of packaging machinery types, pack formats and applications
  • Embody Amcor's Safety Value and follow all Safety rules/guidelines
  • Demonstrate cost discipline

Requirements:

  • University engineering/science degree or equivalent industry experience
  • Proven experience in a similar role in the flexible packaging or packaging machinery industry
  • Good understanding of flexible packaging converting processes and customer packing/filling equipment
  • Knowledge of packaging validation procedures
  • Willingness to travel up to 70% of the time
  • Fluent in English
  • Strong communication/interpersonal skills
  • Strong focus on customer with team working spirit
  • Solid technical and problem solving skills
  • Ability to work in a fast-paced dynamic environment and handle pressure
  • Rigor and attention to detail
  • Ability to organize own work, self-manage, prioritize and drive results
  • Proficiency with common IT tools (MS Outlook, MS Office, MS Teams)

Nice to have:

  • Additional European languages are a plus
  • Previous experience with Salesforce.com is a plus

Additional Information:

Job Posted:
December 17, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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