Field Tech Senior Representative Job at NTT DATA (Taguig City)

Field Tech Senior Representative

NTT DATA

Location:
Philippines , Taguig City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Field Tech Senior Representative role involves providing technical support and troubleshooting for clients, focusing on Cisco technologies and network management. Candidates should have a minimum of 5 years of experience in technical support, with strong problem-solving skills and the ability to work independently. This position may require travel to client sites and offers opportunities for professional growth.

Job Responsibility:

Responding to client support requests
Contacting clients to find out the nature of the problem
Traveling to the client’s location or connecting via a remote link
Troubleshooting hardware and software issues
Installing and maintaining hardware and computer peripherals
Installing and upgrading operating systems and computer software
Troubleshooting networking and connection issues
Advising on software or hardware upgrades
Providing basic training in computer operation and management
Completing job reports and ordering supplies
Provide network technical support for complex network related incidents, changes and projects
Troubleshooting of Cisco and wireless technology, network routing and switching
Coordinate with higher, peer and subordinate elements to troubleshoot, modify or establish LAN/Voice/Video services in support of the mission
Implement and maintain networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switches
Deploy, test, maintain, monitor, and troubleshoot telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber, Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway
Manage, operate and maintain LAN/Voice/Video services for the Command
Provide and manage a secure, high performance network, for services including VoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP
Manage and drive remediation efforts related to information security, remediation may be from incidents, penetration tests, vulnerability scans, internal/external audits and other assessments

Requirements:

Minimum of 5 years of experience in technical support
Strong problem-solving skills
Ability to work independently
Experience with Cisco technologies and network management
Experience troubleshooting hardware and software issues
Experience installing and maintaining hardware and computer peripherals
Experience installing and upgrading operating systems and computer software
Experience troubleshooting networking and connection issues
Experience providing network technical support for complex network related incidents, changes and projects
Experience troubleshooting Cisco and wireless technology, network routing and switching
Experience implementing and maintaining networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switches
Experience deploying, testing, maintaining, monitoring, and troubleshooting telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber, Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway
Experience managing, operating and maintaining LAN/Voice/Video services
Experience providing and managing a secure, high performance network, for services including VoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP
Experience managing and driving remediation efforts related to information security, remediation may be from incidents, penetration tests, vulnerability scans, internal/external audits and other assessments

Additional Information:

Job Posted:
March 19, 2026

Work Type:

On-site work

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