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The Field Tech Senior Associate role at NTT DATA involves providing essential support to end users in a client environment.
Job Responsibility:
Be a contributing member of the EUC Team providing support to End Users in a Client Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required
Learn new and emerging technologies as needed, guided by business requirements
Requirements:
3 to 5 Years’ experience in End User Computing, IT Support, Asset Management
Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must
Experience in using ITSM Tools like Service Now, Remedy etc.
Good Communication Skills (Written & Spoken) in English
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations