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NTT DATA Logo NTT DATA · IT - Administration

Field Tech Senior Associate

Singapore, Singapore · Job Posted March 20, 2026
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Job Description

The Field Tech Senior Associate role at NTT DATA involves providing support to end users in a client environment, focusing on incident resolution and request fulfillment. Candidates should have 3 to 5 years of experience in End User Computing and IT Support, with strong troubleshooting skills in Windows and Office. Familiarity with ITIL framework and ITSM tools like Service Now is essential. Good communication skills are also required. This position may involve rotational shifts and travel.

Job Responsibility

  • Be a contributing member of the EUC Team providing support to End Users in a Client Environment
  • Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
  • Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
  • Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required
  • Learn new and emerging technologies as needed, guided by business requirements

Requirements

  • 3 to 5 Years’ experience in End User Computing, IT Support, Asset Management needed
  • Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
  • Basic understanding of ITL Framework is a must
  • Experience in using ITSM Tools like Service Now, Remedy etc
  • Good Communication Skills (Written & Spoken) in English
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Willingness to work on rotational shifts 24x7
  • Travel including overnight domestic may be required
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