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NTT DATA Logo NTT DATA · IT - Administration

Field Tech Senior Associate

Philippines, Taguig City, BGC · Job Posted April 22, 2026
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Job Description

The Field Tech Senior Associate role involves providing technical support and troubleshooting for clients, focusing on hardware and software issues.

Job Responsibility

  • Responding to client support requests
  • Contacting clients to find out the nature of the problem
  • Traveling to the client’s location or connecting via a remote link
  • Troubleshooting hardware and software issues
  • Installing and maintaining hardware and computer peripherals
  • Installing and upgrading operating systems and computer software
  • Troubleshooting networking and connection issues
  • Advising on software or hardware upgrades
  • Providing basic training in computer operation and management
  • Completing job reports and ordering supplies
  • Provide network technical support for complex network related incidents, changes and projects
  • Troubleshooting of Cisco and wireless technology, network routing and switching
  • Coordinate with higher, peer and subordinate elements to troubleshoot, modify or establish LAN/Voice/Video services in support of the mission
  • Implement and maintain networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switches
  • Deploy, test, maintain, monitor, and troubleshoot telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber, Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway
  • Manage, operate and maintain LAN/Voice/Video services for the Command
  • Provide and manage a secure, high performance network, for services including VoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP
  • Manage and drive remediation efforts related to information security, remediation may be from incidents, penetration tests, vulnerability scans, internal/external audits and other assessments

Requirements

  • Experience with Cisco technologies and network management
  • Experience installing and maintaining network systems
  • Experience troubleshooting hardware and software issues
  • Experience coordinating with vendors
  • Experience providing training to clients
  • Strong problem-solving ability
  • Client support skills
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