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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - ITIL to join our team in Pune, Mahārāshtra (IN-MH), India (IN).
Job Responsibility
Good knowledge in Audio video setup Related Issues
Coordinate with vendors for any ongoing Audio Video equipment issues
Knowledge of Town Hall kind of Audio Video setup
Experienced in Zoom Meetings (Desktop/Laptop/MacBook and Conference Room based)
Perform Meeting room Devices Daily Health check-up
Coordinate with GCO team (Global Conferencing team)
Assist Client for connecting VC before the event starts
Connecting the presentation if any from the main venue
Provide support for Townhall kind of events
Requirements
2 to 4 Years’ experience in Audio video Support
Strong understanding of audio and video technologies, including equipment, software, and networking
Good troubleshooting skills
Basic understanding of ITIL Framework is a must
Experience in using ITSM Tools like Service Now, Remedy etc
Good Communication Skills (Written & Spoken) in English
Ability to physically perform general office requirements
Ability to work in fast-paced environments and adapt to changing client requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Willingness to work on rotational shifts 24x7
Travel including overnight domestic may be required