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Field Tech Senior Associate - ITIL

India, Pune · Job Posted June 16, 2026
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Job Description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - ITIL to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Job Responsibility

  • Good knowledge in Audio video setup Related Issues
  • Coordinate with vendors for any ongoing Audio Video equipment issues
  • Knowledge of Town Hall kind of Audio Video setup
  • Experienced in Zoom Meetings (Desktop/Laptop/MacBook and Conference Room based)
  • Perform Meeting room Devices Daily Health check-up
  • Coordinate with GCO team (Global Conferencing team)
  • Assist Client for connecting VC before the event starts
  • Connecting the presentation if any from the main venue
  • Provide support for Townhall kind of events

Requirements

  • 2 to 4 Years’ experience in Audio video Support
  • Strong understanding of audio and video technologies, including equipment, software, and networking
  • Good troubleshooting skills
  • Basic understanding of ITIL Framework is a must
  • Experience in using ITSM Tools like Service Now, Remedy etc
  • Good Communication Skills (Written & Spoken) in English
  • Ability to physically perform general office requirements
  • Ability to work in fast-paced environments and adapt to changing client requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Willingness to work on rotational shifts 24x7
  • Travel including overnight domestic may be required

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