Field Tech Manager Job at NTT DATA (Minneapolis)

IT Support Manager (Field Tech / Desktop) - Remote

This role leads the EMEA Field Technician team supporting our client’s locations...

Location

Romania , Bucharest

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 8 years of combined IT technical support experience, including direct hands‑on desktop support responsibilities
Minimum of 1–3 years of managerial or leadership experience overseeing technical teams
Experience coordinating or managing field technicians across multiple geographic regions
Demonstrated ability to meet performance objectives, manage team output, and support operational KPIs
Excellent verbal and written communication skills in a distributed, multinational environment
Romania-based (preferably Bucharest)
Bachelor’s degree required

Job Responsibility

Lead and manage a geographically distributed team of EMEA Field Technicians remotely
Oversee daily field operations across multiple countries, ensuring consistent delivery of onsite IT support for client’s offices and campus locations
Provide performance management, coaching, and guidance to partner-sourced technicians, ensuring adherence to processes and service expectations
Collaborate with partner organizations to address technician performance, escalations, and operational updates
Ensure timely resolution of hardware and software issues related to laptops, monitors, peripherals, mobile devices, and related IT equipment
Coordinate with server, network, and infrastructure teams when issues require specialized support or escalation
Monitor service delivery metrics, identify gaps, and implement improvements aligned with project and operational objectives
Support the leadership team in driving business process enhancements during the service transition and steady‑state operations
Participate in cross‑regional meetings and collaborate with global teams to align on best practices and service standards
Ensure compliance with organizational policies, customer requirements, and partner obligations across all supported locations

Fulltime

Field Tech Senior Manager

Location

Philippines , Taguig City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong verbal and written communication skills
Manages escalated client situations with a focus on building positive client relationships
Excellent understanding of internal service processes and able to articulate these to clients
Strong technical and product knowledge

Job Responsibility

Supervise and manage a team of IT desktop support associates, smart hands, network & voice resources
Ensure the team provides effective & timely day-to-day IT support, advice, guidance & diagnosis, and timely incident resolution for client
Facilitate the day-to-day management of client incidents and requests & tech room operations ensuring a timely response within the established Service Level Agreement (SLA)
Perform follow up on incidents/requests with client as needed to ensure customer satisfaction
Assist the client portfolio to meet their goals in infra management and uptime
Manage the day-to-day work activities of the team, including rosters, timelines, expected customer experience, billing, prioritizing, and allocating workflow
Provide timely and effective advice, information, and expert technical interpretation on complex IT support matters
Work closely with HRBP to ensure corrective actions are put in place as needed
Place the customer at the center of all decision making
Be the key IT Support point of contact for the client portfolio

Fulltime

Manager / Senior Manager, Field, ABM and Partner Marketing, SEA

As the Manager/Senior Manager for Field, ABM and Partner Marketing in SEA, you w...

Location

Singapore , Singapore

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

7+ years of B2B marketing experience with significant time in field marketing, partner marketing and ABM
proven success driving pipeline and revenue influence in Southeast Asia within fintech, payments or B2B SaaS
proven success building end-to-end ABM programs (1:1, 1:few, 1:many) with Sales alignment on account selection, insights, and measurement
track record of designing and executing high-impact field programs and partner co-marketing that deliver measurable pipeline and expedite deal cycles
strong leadership and stakeholder management
experience leading a small team and influencing senior Sales and Partnerships leaders
data-driven operator with mastery of marketing and sales tech stacks: Salesforce plus Marketo/HubSpot, ABM/intent platforms (e.g. Demandbase), webinar/event tools and analytics
excellent written and verbal communication in English
deep understanding of SEA market dynamics and how to localize GTM by country
strategic thinker who is also hands-on

Job Responsibility

Own the SEA field, ABM and partner marketing strategy and calendar aligned to regional revenue, pipeline and account coverage targets
build and run ABM programs (1:1, 1:few, 1:many) for priority enterprise and mid-market accounts across key verticals (e.g., eCommerce, SaaS, manufacturing, etc), in tight partnership with Sales on account selection, insights, value propositions and multi-threaded plays
design and execute localized field initiatives (executive roundtables, flagship events, conferences, webinars, customer meetups) that create net-new demand, accelerate active opportunities and strengthen customer advocacy
lead partner marketing with strategic alliances and channels (e.g., platforms, PSPs, ISVs, banks, networks), including co-marketing plans, MDF management, joint value propositions, co-branded campaigns, partner enablement and partner-sourced/influenced pipeline
personalize content and messaging by account, segment and market
commission and localize case studies, customer stories and thought leadership relevant to SEA buyers
orchestrate multi-channel execution across owned, earned and paid (email, events, digital, social, PR, SDR plays, website, intent and retargeting) to maximize reach and conversion
set and track KPIs for pipeline, opportunity creation, velocity, ACV, partner-sourced/influenced revenue, event ROI and program ROI
build dashboards with Marketing Ops and Sales Ops in Salesforce and MAP/ABM tools
manage regional budget, vendors and agencies

Fulltime

Field Tech Associate

The Desktop Support will be responsible for performing various managed client se...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1-3 years desktop/technical Windows support experience

Job Responsibility

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (ServiceNow)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and Mac OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows

Field Tech Analyst- Desktop Support

The Desktop Support will be responsible for performing various managed client se...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years desktop/technical Windows support experience

Job Responsibility

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (Service Now)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops.)

Fulltime

Field Tech Associate

We are currently seeking a Field Tech Associate to join our team in Pune, Mahārā...

Location

India , Pune

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1 to 3 Years experience in End User Computing, IT Support, Asset Management needed
Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must
Experience in using ITSM Tools like Service Now, Remedy etc
Good Communication Skills (Written & Spoken) in English
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Willingness to work on rotational shifts 24x7
Travel including overnight domestic may be required

Job Responsibility

Be a contributing member of the EUC Team providing support to End Users in a Client Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required
Learn new and emerging technologies as needed, guided by business requirements

Senior Technical Product Manager - Tech Strategy, Central Technology

The Senior Technical Product Manager-Tech Strategy will be part of the Central T...

Location

United States of America , Santa Monica

Salary:

80800.00 - 149400.00 USD / Year

Activision

Expiration Date

Until further notice

Requirements

5+ years of experience in Technical Product Management
Experience analyzing development pipeline data, user experience surveys, workflow adoption, stability trends, and operational metrics
Experience working with Technical Data, and proficient with SQL
Background ensuring cross-studio alignment on shared technologies, processes, tooling standards, reporting practices, and workflow improvements that can scale across multiple titles, teams, and development disciplines
Bachelor’s or Master’s degree in Computer Science, Business Administration, or a related field, or equivalent practical experience in technical product management or a closely related discipline
Proficient in defining problem statements, success metrics, roadmap prioritization, and measurable outcomes
Cross functional experience with engineering, production, tools, QA, analytics, studio leadership, and publishing stakeholders
The ability to perform as the connective layer between technical teams and business leadership, ensuring complex issues are communicated clearly
Proficient translating ambiguous technical and production challenges into clear business context, product requirements, prioritization frameworks, and actionable recommendations for senior leadership

Job Responsibility

Own product strategy and execution support for initiatives that improve the day-to-day experience of engineers, artists, QA, and content creators across the development ecosystem
identifying workflow friction, measuring developer productivity, improving visibility into stability issues, and helping teams prioritize the highest-impact improvements across tools, build systems, test pipelines, crash trends, regressions, and live-development workflows
define KPI frameworks, develop dashboards, analyze trends, and partner with technical teams to turn recurring pain points into structured product opportunities
Support product planning and cross-functional execution for initiatives that streamline content creation workflows across disciplines such as maps, operators, weapons, environments, lighting, VFX, and related production pipelines
documenting current-state workflows, identifying pain points, aligning teams on target-state processes, and helping establish scalable standards for content creation across studios
partner with studios and technical teams to develop roadmaps, define owners, gather requirements, track adoption, and measure workflow impact through qualitative feedback and quantitative KPIs
Establish and maintain the operating rhythm, dashboards, and reporting artifacts needed to manage complex technical initiatives across multiple teams and studios
defining success metrics, building reporting structures, tracking action items, surfacing risks, and preparing executive-ready updates that clearly communicate progress, blockers, ownership, and recommended next steps
be responsible for converting fragmented inputs across teams into a coherent view of initiative health
weekly KPI updates, executive summaries, action item tracking, roadmap status, dashboard requirements, adoption metrics, and leadership readouts across developer productivity, workflow efficiency, and stability initiatives

What we offer

Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
401(k) with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
relocation assistance

Fulltime

Field Tech - Security Systems Integration

Ready to build a career in one of the fastest‑growing areas of IT and physical s...

Location

United States , Multiple Iowa locations (Des Moines, Cedar Rapids, Quad Cities)

Salary:

69000.00 - 90000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of hands-on experience with video surveillance and access control systems
Working knowledge of networking fundamentals: IP addressing
VLANs
PoE
Basic switch configuration
Experience with platforms such as: Genetec, Milestone, Avigilon
Brivo, AMAG, Acre, Motorola
(or similar enterprise security systems)
Strong troubleshooting skills and ability to work independently in the field
Comfortable in customer-facing environments

Job Responsibility

Install, configure, and commission IP-based video surveillance and access control systems
Perform troubleshooting, testing, programming, and system optimization
Support end-user training and ensure seamless system handoff
Read and execute from project drawings, submittals, and BOMs
Collaborate with project managers, field teams, and customer IT/security stakeholders
Travel locally to customer sites throughout Eastern Iowa

What we offer

excellent benefits
medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

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Field Tech Manager

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