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The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.
Job Responsibility:
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (ServiceNow)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and Mac OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows
Requirements:
1-3 years desktop/technical Windows support experience
ServiceNow ticketing system (or similar ticketing system)
Office 365 support
Windows troubleshooting, diagnosing, imaging/deployment and software installation
Installation/Troubleshooting of Software/Hardware
Proven customer service background
Able to comprehend and follow verbal and written technical instructions and scripts
A+ certification or equivalent skill set
Individual must have ability to receive calls during the normal business day and after hours
Physically able to lift and move Enterprise and Client technology hardware in our customer environment
Excellent verbal and written communication skills with emphasis in customer service
Excellent interpersonal skills and ability to work collaboratively in a team environment
Nice to have:
ServiceNow ticketing system (or similar ticketing system)
Office 365 support
Windows troubleshooting, diagnosing, imaging/deployment and software installation