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Field Tech Associate-DSS

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NTT DATA

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are currently seeking a Field Tech Associate-DSS to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Job Responsibility:

  • Be a contributing member of the EUC Team providing support to End Users in a Client Environment
  • Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
  • Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
  • Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required
  • Learn new and emerging technologies as needed, guided by business requirements

Requirements:

  • 1 to 3 Years’ experience in End User Computing, IT Support, Asset Management needed
  • Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
  • Basic understanding of ITL Framework is a must
  • Experience in using ITSM Tools like Service Now, Remedy etc
  • Good Communication Skills (Written & Spoken) in English
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Willingness to work on rotational shifts 24x7
  • Travel including overnight domestic may be required

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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