Field Tech Analyst Job at NTT DATA (Taguig City)

Field Tech Analyst

Provide support to the organisations diverse end-user base by responding to inbo...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3-5 year of experience Desktop Support for Software and hardware troubleshooting, Windows OS & MAC OS in Desktop/Deskside Support environment
Minimum 2 year of experience in Microsoft Intune
IOS, JAMF Apple Device management & Tangoe
Minimum 2 years Team Lead experience
Good understanding of ITIL Framework is a must
Experience in using ITSM Tools like Service Now, Remedy etc.

Job Responsibility

Provide support to the organisations diverse end-user base by responding to inbound and outbound service requests, incidents and finding the root cause of the issue while collaborating with the respective teams to resolve the issue
Lead the Hyderabad Team effectively and collaborate with rest of Japac techs in resolving issues
Imaging and managing laptops with Intune imaging and Airwatch portal management
Manage Hardware lifecycle effectively
1st Level Point of Contact for escalation
Managing tickets on Service now I TIL tool according to the priorities and adhering to SLA
Managing mobile device assets, and JAMF portal
Maintain and Support end users in installing software applications, ensuring they met project requirements and quality standards
Collaborate with cross-functional teams
Assisting network management team and providing onsite smart hands for network upgrades. This involves testing only and smarthands Troubleshooting

Fulltime

Field Tech Analyst

The Field Tech Analyst role involves providing technical support and troubleshoo...

Location

Philippines , Taguig City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with Cisco technologies
Experience managing hardware and software installations
Strong problem-solving skills
Ability to communicate effectively with clients
Experience providing network technical support for complex network related incidents, changes and projects
Experience troubleshooting Cisco and wireless technology, network routing and switching
Experience implementing and maintaining networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switches
Experience deploying, testing, maintaining, monitoring, and troubleshooting telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber, Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway
Experience managing, operating and maintaining LAN/Voice/Video services
Experience providing and managing a secure, high performance network, for services including VoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP

Job Responsibility

Responding to client support requests
Contacting clients to find out the nature of the problem
Traveling to the client’s location or connecting via a remote link
Troubleshooting hardware and software issues
Installing and maintaining hardware and computer peripherals
Installing and upgrading operating systems and computer software
Troubleshooting networking and connection issues
Advising on software or hardware upgrades
Providing basic training in computer operation and management
Completing job reports and ordering supplies

Field Tech Analyst- Desktop Support

The Desktop Support will be responsible for performing various managed client se...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years desktop/technical Windows support experience
ServiceNow ticketing system (or similar ticketing system)
Office 365 support
SCCM
Intune
Windows troubleshooting, diagnosing, imaging/deployment and software installation
Installation/Troubleshooting of Software/Hardware
Proven customer service background
Able to comprehend and follow verbal and written technical instructions and scripts
A+ certification or equivalent skill set

Job Responsibility

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (Service Now)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops)

Fulltime

Field Tech Analyst - Windows OS

Join NTT DATA as a Field Tech Analyst - Windows OS in Sydney, Tasmania. This rol...

Location

Australia , Sydney

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Typically requires 3-5 years relevant experience
Undergraduate degree or equivalent combination of education and work experience
Proficient in Windows operating system environment
Knowledge of Linux/Unix operating systems may be required
Strong client service skills
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Travel including overnight domestic or international trips may be required

Job Responsibility

Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers
Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations
Provides technical feedback on technical process issues to improve overall service delivery
May act as team lead at times and coach team members

Field Tech Senior Analyst

The Field Tech Senior Analyst role at NTT DATA requires a minimum of 3 years of ...

Location

India , Pune

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Typically requires 3-5 years relevant experience
High School Diploma or equivalent
Undergraduate degree or some college coursework preferred
Strong knowledge of Windows operating system environment
Solid client service skills
A+ desktop or equivalent skill set is required
Additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Travel including overnight domestic or international trips may be required

Job Responsibility

Providing technical support
Performing general office requirements

Infrastructure Senior Tech Analyst

Citi Markets Technology are seeking a highly motivated IT professional to join o...

Location

Canada , Mississauga

Salary:

94300.00 - 141500.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
Experience in Capital Markets Low Latency Network Infrastructure workflows will be highly relevant to this role
5+ years of experience in network engineering, with a focus on enterprise-level networks
Strong proficiency in routing protocols (BGP, OSPF, EIGRP), switching technologies (VLANs, STP, HSRP/VRRP), and VPN technologies (IPSec, SSL VPN)
Solid understanding of network security principles and best practices
Familiarity with network virtualization technologies (e.g., SD-WAN, NSX)
Excellent problem-solving, analytical, and communication skills

Job Responsibility

Global Markets Applications Infrastructure Network Design & Implementation: Design and implement scalable, secure, and highly available network architectures
Plan, configure, and deploy network hardware (routers, switches, firewalls, load balancers, wireless access points) from various vendors (e.g., Cisco, Juniper, Palo Alto, F5)
Develop and maintain comprehensive network documentation, including diagrams, configurations, and procedures
Global Markets Applications Connectivity Troubleshooting & Support: Diagnose and resolve complex network issues, including connectivity problems, performance degradation, and security incidents
Provide expert-level support for all network-related problems, collaborating with other IT teams as needed
Participate in an after-hours support for network change activities
Global Markets Applications Connectivity Network Security: Implement and manage network security measures, including firewalls, VPNs, and access control lists (ACLs)
Ensure compliance with organizational security policies, published standards, and industry best practices
Global Markets Applications Connectivity Automation & Scripting: Identify opportunities for network automation to improve efficiency and reduce manual errors
Develop and implement scripts (e.g., Python, Ansible) for network configuration, monitoring, and management tasks

Fulltime

Tech Analyst, Data and AI

Being part of Air Canada is to become part of an iconic Canadian symbol, recentl...

Location

Canada , Dorval

Salary:

Not provided

Air Canada

Expiration Date

Until further notice

Requirements

3-5 years of experience leading enterprise data warehouse development teams
Proven success in Agile environments and cloud-based data platforms, especially Azure and Snowflake
Expertise in building robust, scalable data pipelines for batch and streaming data
Proficiency in SQL, Python, stored procedures, and scheduling tools
Hands-on experience with ETL/ELT tools such as Azure Data Factory (ADF), Databricks, Snowflake, DBT and Talend
Skilled in implementing monitoring and alerting mechanisms for data pipelines
Strong capability in reviewing engineering deliverables for performance, scalability, and maintainability
Experience with prompt engineering and leveraging Generative AI (GenAI) to accelerate development and automate engineering workflows
Bachelor's degree in Engineering, Computer Science, Mathematics, or a related field
Excellent communication, problem-solving, and analytical skills

Job Responsibility

Manage implementation of solutions for exploratory data analysis and conducts implementation assessments based on Architecture Overview Documents (AOD) and Detailed Data Solutions
Provide accurate effort estimations and assess feasibility of proposed architectures and data models
Design and develop cost-effective, scalable ELT pipelines using reusable components and frameworks
Document pipeline implementation approach including scheduling, dependencies, error handling, monitoring, and alerting
Monitor and resolve alerts/failures in prod/non-prod environments
Review and approve pipelines developed by data engineers
Set up non-production and production environments including MFT flows, database/schema configurations, RBAC, cloud services, Git repositories, and defining appropriate branching strategies
Collaborate with stakeholders on UAT and production release strategies
Mentor and guide data engineers on best practices, business logic implementation, and quality assurance
Scramble and generate mock data for testing purposes

Fulltime

Tech Analyst, Data & AI

Being part of Air Canada is to become part of an iconic Canadian symbol, recentl...

Location

Canada , Dorval

Salary:

Not provided

Air Canada

Expiration Date

Until further notice

Requirements

3-5 years of experience leading enterprise data warehouse development teams
Proven success in Agile environments and cloud-based data platforms, especially Azure and Snowflake
Expertise in building robust, scalable data pipelines for batch and streaming data
Proficiency in SQL, Python, stored procedures, and scheduling tools
Hands-on experience with ETL/ELT tools such as Azure Data Factory (ADF), Databricks, Snowflake, DBT and Talend
Skilled in implementing monitoring and alerting mechanisms for data pipelines
Strong capability in reviewing engineering deliverables for performance, scalability, and maintainability
Experience with prompt engineering and leveraging Generative AI (GenAI) to accelerate development and automate engineering workflows
Bachelor’s degree in Engineering, Computer Science, Mathematics, or a related field
Excellent communication, problem-solving, and analytical skills

Job Responsibility

Design & Implementation: Manage implementation of solutions for exploratory data analysis and conducts implementation assessments based on Architecture Overview Documents (AOD) and Detailed Data Solutions
Provide accurate effort estimations and assess feasibility of proposed architectures and data models
Design, undertake and analyze data to determine patterns and insights that can optimize data ingestion and data presentation
Pipeline Design & Development: Design and develop cost-effective, scalable ELT pipelines using reusable components and frameworks
Support the delivery of AI and data projects by designing and implementing streaming and/or batch pipelines
Design and document pipeline implementation strategies including, scheduling of jobs and workflows, dependencies, error handling, monitoring and alerting and unit testing
Monitor and resolve alerts/failures in prod/non-prod environments to ensure operational reliability
Participate in peer reviews and oversee the review and approval of code and pipelines
Environment Setup & Collaboration: Set up non-production and production environments including MFT flows, RBAC, cloud services, Git repositories, and defining appropriate branching strategies
Design, test, and maintain scalable data architectures, including databases and distributed processing systems

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