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NTT DATA Logo NTT DATA · IT - Administration

Field Tech Analyst- Desktop Support

India, Chennai · Job Posted May 27, 2026
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Job Description

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service. This position will be a Client based position working at the client site in Knoxville, TN.

Job Responsibility

  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
  • Windows, troubleshooting, diagnosing, imaging/deployment and software installation
  • Serves as company liaison with customer on administrative and technical matters
  • Provide technical support and incident management service desk functions (Service Now)
  • Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11)
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services (basic break fix for desktops, laptops)

Requirements

  • 5+ years desktop/technical Windows support experience
  • ServiceNow ticketing system (or similar ticketing system)
  • Office 365 support
  • SCCM
  • Intune
  • Windows troubleshooting, diagnosing, imaging/deployment and software installation
  • Installation/Troubleshooting of Software/Hardware
  • Proven customer service background
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • A+ certification or equivalent skill set
  • Individual must have ability to receive calls during the normal business day and after hours
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environment
  • Excellent verbal and written communication skills with emphasis in customer service
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
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