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The Field Team Manager is responsible for supporting clinical field team members to ensure they meet the expectations of their roles through ongoing performance management, consistent feedback, and training (both initial and ongoing) within their assigned market. This role partners closely with Clinical Care Coordinators to ensure customer needs are met through efficient, patient-focused care.
Job Responsibility:
Lead ongoing performance management for all direct reports
Conduct and document disciplinary actions as needed, up to and including terminations
Conduct regular 1:1s with field team members and provide consistent feedback
Collaborate with the Dental Support Specialist to ensure timesheets and expenses are approved according to company guidelines
Partner with Clinical Care Coordinators to ensure appropriate staffing levels are maintained
Coordinate ongoing training for existing field team members with the Dental Systems Trainer
Interview and participate in the hiring process for new field team members
Remain accessible to field team members throughout the day to support operations and resolve issues
Perform other duties as necessary to support team success
Requirements:
High School Diploma or equivalent
2-3 years’ experience preferred
Management experience preferred
Dental office management preferred
Problem solving: Identifies and resolves problems in a timely manner