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The Field Team Manager is responsible for supporting clinical field team members by ensuring they are meeting the expectations of their role through ongoing performance management, consistent feedback, and training (both initial and ongoing) of clinical field teams in their assigned market. The Field Team Manager works with Clinical Support Managers to ensure that customer needs are being met through efficient and customer-focused care.
Job Responsibility:
Ongoing performance management of all direct reports
Conduct and document disciplinary action as needed, up to and including terminations
Conduct 1:1’s with field team members
Collaborate with the Dental Support Specialist to ensure timesheets and expenses are approved according to company guidelines
Collaborate with the Clinical Support Managers to ensure appropriate staffing levels are maintained
Coordinate ongoing training for existing field team members with Dental Systems Trainer
Interview and participate in hiring process for new field team members
Remain accessible to field team members throughout the day
Perform other duties as necessary
Requirements:
High School Diploma or equivalent
2-3 years’ experience preferred
Management experience preferred
Dental office management preferred
Problem solving
Customer service
Planning/organizing
Quality control/Attention to detail
Adaptability
Dependability
Able to work in team environment
Ability to lift 15-20 lbs.
What we offer:
PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.
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