Field Support Specialist Job at Antech Diagnostics (Spokane)

Field Support Specialist

Antech Diagnostics

Location:
United States , Spokane

Category:
IT - Administration

Contract Type:
Not provided

Salary:

75000.00 - 85000.00 USD / Year

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Job Description:

The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services.

Job Responsibility:

Responsible for customer relations and education upon sale completion and coordination of IHD install and components
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations
Physical install of IHD systems and computers at clinic location
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services
Own IHD system post-installation follow-up activities
Offer ongoing assistance and availability for on location support
Coordinate phone and online applications support
Perform troubleshooting on system performance
Recognizes and communicates product issues and potential improvements
Collaborates during the sales cycle regarding interaction/technical/workflow issues
Produces high quality work in a timely manner
Ensures compliance to training standards
Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management
Actively supports RL portfolio growth and ensures integration of RL offerings with client software
Facilitate repeated clinic staff training
Log all customer-related activity
Work with the Technical Support Services (TSS) department
Work in close collaboration with Sales and TSS
Maintains efficiency of clinic coverage
Prepares, provides and conveys diversified information
Serves as an on-site liaison between the customer and Antech
Consults in the sales cycle regarding interaction/technical/workflow issues
Manage time
territory, systems and accounts effectively

Requirements:

BS/BA degree in related field preferred, or combination of education and industry experience
4+ years relevant technical experience with demonstrated success
Previous veterinary medicine background preferred, and prior customer service preferred
IHD diagnostics experience: collection, preparation, testing, etc.
In-house diagnostics utilization, installation and training experience preferred
Intermediate knowledge of Microsoft Office Suite and other computer software required
Knowledge of basic computer networks and components required

Nice to have:

Previous veterinary medicine background
prior customer service
In-house diagnostics utilization, installation and training experience

What we offer:

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Additional Information:

Job Posted:
January 23, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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