CrawlJobs Logo
Columbia Technology Partners Logo Columbia Technology Partners · IT - Administration

Field Support Specialist

United States, Annapolis Junction Employment contract · Job Posted June 14, 2026
Apply Position
Job Link Share

Job Description

Columbia Technology Partners is seeking a skilled and detail-oriented Field Support Specialist to provide hands-on support for Oracle hardware environments running Solaris and Linux operating systems. This role involves on-site technical support, troubleshooting, and customer interaction to ensure reliable system performance in mission-critical environments. The ideal candidate is proactive, customer-focused, and experienced in maintaining and supporting Oracle and legacy Sun Microsystems systems.

Job Responsibility

  • Provide hands-on support for Oracle hardware environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems systems
  • Deliver on-site service desk support and manage local ticketing queues for hardware and software requests
  • Troubleshoot and resolve hardware and software issues, including drive replacement, latency issues, power failures, and connectivity problems
  • Travel to customer sites to perform break/fix activities and implement hardware solutions
  • Provide excellent customer service via email, phone, and messaging platforms
  • Maintain consistent communication with customers throughout issue resolution and service delivery
  • Coordinate with data center staff at local and remote locations to facilitate access and support activities
  • Manage work orders and access requests for on-site and remote support tasks
  • Maintain on-site spare parts inventory for efficient hardware replacement
  • Track and meet service delivery timelines in accordance with contract SLAs
  • Escalate customer issues to leadership as needed
  • Conduct routine check-ins with customers to identify and address emerging issues
  • Ensure all work is performed in compliance with government security policies

Requirements

  • Minimum 2 years of hands-on experience supporting Oracle and Sun Microsystems hardware, firmware, and software systems
  • Strong troubleshooting skills across Solaris and Linux operating systems in Oracle hardware environments
  • Experience performing system patching, updates, and maintenance for Oracle/Sun platforms
  • Excellent communication and customer service skills, with ability to work independently in on-site environments
  • U.S. Citizenship is required
  • DOD 8570 Certification
  • This position requires an active Security Clearance with appropriate Polygraph

What we offer

  • Medical plans
  • Vision + Dental (free to you, paid in full by CTP)
  • 401k - 6% company contribution
  • PTO + Leave (customizable leave plans, Jury Duty, Bereavement + Military Leave)
  • Career Growth up to $10,000 for approved career-related learning, training, education, and/or tuition
  • Life and AD&D Insurance/Short-Term & Long-Term Disability at zero cost to you
  • Profit Sharing Bonus end of year cash
  • Referral Bonus Program ranging from $7,000-$20,000
Columbia Technology Partners - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Field Support Specialist

8 matching positions

New

Field Support Specialist

We understand that the world we want tomorrow starts with how we do business tod...
Location
Location
Hong Kong , Kowloon
Salary
Salary:
Not provided
antechdiagnostics.com Logo
Antech Diagnostics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a related field preferred, or an equivalent combination of education and industry experience
  • 4+ years of relevant technical or field-based experience
  • Previous experience within veterinary medicine or animal health is preferred
  • Experience with diagnostic testing, laboratory processes, or in-house diagnostic equipment is advantageous
  • Customer-facing support, training, or technical service experience preferred
  • Experience with diagnostic equipment installation, training, or technical support is preferred
  • Knowledge of basic computer hardware, software, and networking concepts
  • Strong customer service and relationship management skills
  • Excellent communication and interpersonal abilities
  • Highly organised with strong planning and time management skills
Job Responsibility
Job Responsibility
  • Coordinate and deliver installations of diagnostic equipment, software, and related components at customer sites
  • Provide onboarding, training, and education for customers on diagnostic products, services, and workflows
  • Support customers with software connectivity, system integration, and troubleshooting activities
  • Conduct post-installation follow-up to ensure successful adoption and identify opportunities for improvement
  • Deliver ongoing technical and application support, both remotely and on-site as required
  • Work closely with Sales and Technical Support teams to resolve customer issues and optimise clinic workflows
  • Assist customers in improving sample handling, patient result management, and diagnostic processes
  • Facilitate additional training sessions to support customer retention, product utilisation, and best practices
  • Identify, document, and communicate product issues, customer feedback, and improvement opportunities
  • Maintain accurate records of customer interactions and activities within company systems
  • Fulltime
Read More
Arrow Right

Field Support Specialist

The Field Support Specialist (FSS) role supports field sales activity by providi...
Location
Location
United States , Raleigh-Durham
Salary
Salary:
64000.00 - 70000.00 USD / Year
antechdiagnostics.com Logo
Antech Diagnostics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA degree in related field preferred, or combination of education and industry experience
  • 4+ years relevant technical experience with demonstrated success
  • Previous veterinary medicine background preferred, and prior customer service preferred
  • IHD diagnostics experience: collection, preparation, testing, etc.
  • In-house diagnostics utilization, installation and training experience preferred
  • Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
  • Must work well independently with minimal direction
  • Able to determine when escalation of issues to leadership and manufacturing is necessary
  • Intermediate knowledge of Microsoft Office Suite and other computer software required
  • Knowledge of basic computer networks and components required
Job Responsibility
Job Responsibility
  • Supports field sales activity by providing outstanding installation, onboarding and training, and integration support
  • Responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services
  • Provides detailed end-user hands-on technical and staff training
  • Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations
  • Physical install of IHD systems and computers at clinic location
  • Own IHD system post-installation follow-up activities
  • Offer ongoing assistance and availability for on location support to customers
  • Perform troubleshooting on system performance
  • Recognizes and communicates product issues and potential improvements
  • Collaborates during the sales cycle regarding interaction/technical/workflow issues
What we offer
What we offer
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts
  • Fulltime
Read More
Arrow Right

Field Support Specialist

We are looking for a dedicated Field Support Specialist to join our team in Nape...
Location
Location
United States , Naperville
Salary
Salary:
18.00 - 22.00 USD / Hour
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 4 years of experience in field support or technical sales support
  • Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
  • Strong written and verbal communication skills
  • Exceptional attention to detail and a commitment to maintaining high standards of accuracy
  • Ability to work independently, prioritize workloads, and manage time efficiently
  • Familiarity with CRM systems and SAP R/3 for operational tracking and process enhancement
  • High school diploma or equivalent education required
  • Proven ability to document and record information accurately for reporting and tracking purposes
Job Responsibility
Job Responsibility
  • Deliver operational support to the North America Field Services team
  • Collaborate with various stakeholders to address technical sales support needs
  • Utilize Microsoft Office tools to manage documentation and create presentations
  • Maintain detailed and accurate records of activities and customer interactions
  • Prioritize tasks effectively and manage time to meet deadlines
  • Conduct thorough research to resolve issues and provide informed recommendations
  • Communicate clearly with team members and customers
  • Leverage CRM systems and SAP R/3 for tracking data and enhancing processes
  • Uphold a customer-focused approach
  • Support team collaboration efforts and contribute to continuous improvement initiatives
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in company 401(k) plan
Read More
Arrow Right

Field Support Specialist

The Field Support Specialist (FSS) role supports field sales activity by providi...
Location
Location
United States , Knoxville
Salary
Salary:
58600.00 - 69000.00 USD / Year
antechdiagnostics.com Logo
Antech Diagnostics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA degree in related field preferred, or combination of education and industry experience
  • 4+ years relevant technical experience with demonstrated success
  • Previous veterinary medicine background preferred, and prior customer service preferred
  • IHD diagnostics experience: collection, preparation, testing, etc.
  • In-house diagnostics utilization, installation and training experience preferred
  • Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
  • Must work well independently with minimal direction
  • Able to determine when escalation of issues to leadership and manufacturing is necessary
  • Intermediate knowledge of Microsoft Office Suite and other computer software required
  • Knowledge of basic computer networks and components required
Job Responsibility
Job Responsibility
  • Responsible for customer relations and education upon sale completion and coordination of IHD install and components
  • Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations
  • Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution
  • Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services
  • Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments
  • Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support
  • Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department
  • Perform troubleshooting on system performance designed to improve customer self-sufficiency
  • Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner
  • Collaborates during the sales cycle regarding interaction/technical/workflow issues
What we offer
What we offer
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts
  • Fulltime
Read More
Arrow Right

Field Support Specialist

The Field Support Specialist (FSS) role supports field sales activity by providi...
Location
Location
United States , Fort Myers
Salary
Salary:
58600.00 - 69000.00 USD / Year
antechdiagnostics.com Logo
Antech Diagnostics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA degree in related field preferred, or combination of education and industry experience
  • 4+ years relevant technical experience with demonstrated success
  • Previous veterinary medicine background preferred
  • Prior customer service preferred
  • IHD diagnostics experience: collection, preparation, testing, etc.
  • In-house diagnostics utilization, installation and training experience preferred
  • Intermediate knowledge of Microsoft Office Suite and other computer software required
  • Knowledge of basic computer networks and components required
  • Must be Bilingual in English and Spanish
  • Must be based within the territory that includes Fort Myers, FL
Job Responsibility
Job Responsibility
  • Supports field sales activity by providing outstanding installation, onboarding and training, and integration support
  • Provides ongoing relationship management with customers
  • Responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services
  • Provides detailed end-user hands-on technical and staff training
  • Walks customers through software installation and launch newly-installed programs and analyzers for the first time
  • Sends technical documentation to customers and end-users and makes recommendations
  • Brings customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs
  • Responsible for customer relations and education upon sale completion and coordination of IHD install and components
  • Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations
  • Physical install of IHD systems and computers at clinic location
What we offer
What we offer
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts
  • Fulltime
Read More
Arrow Right

Field Support Specialist

The Field Support Specialist (FSS) role supports field sales activity by providi...
Location
Location
United States , Colorado Springs
Salary
Salary:
58600.00 - 69000.00 USD / Year
antechdiagnostics.com Logo
Antech Diagnostics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA degree in related field preferred, or combination of education and industry experience
  • 4+ years relevant technical experience with demonstrated success
  • Previous veterinary medicine background preferred, and prior customer service preferred
  • IHD diagnostics experience: collection, preparation, testing, etc.
  • In-house diagnostics utilization, installation and training experience preferred
  • Intermediate knowledge of Microsoft Office Suite and other computer software required
  • Knowledge of basic computer networks and components required
  • Must possess good interpersonal skills with a customer service-oriented attitude
  • Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule
  • Proven ability to follow through and resolve issues
Job Responsibility
Job Responsibility
  • Supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers
  • Responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services
  • Provides detailed end-user hands-on technical and staff training for these services
  • Walks customers through software installation and launch newly-installed programs and analyzers for the first time
  • Sends technical documentation to customers and end-users and makes recommendations to associates or customers
  • Responsible for customer relations and education upon sale completion and coordination of IHD install and components
  • Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations
  • Physical install of IHD systems and computers at clinic location
  • Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services
  • Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions
What we offer
What we offer
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts
  • Fulltime
Read More
Arrow Right

Field Support Specialist

The Field Support Specialist (FSS) role supports field sales activity by providi...
Location
Location
United States , Richmond
Salary
Salary:
58600.00 - 69000.00 USD / Year
antechdiagnostics.com Logo
Antech Diagnostics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA degree in related field preferred, or combination of education and industry experience
  • 4+ years relevant technical experience with demonstrated success
  • Previous veterinary medicine background preferred, and prior customer service preferred
  • IHD diagnostics experience: collection, preparation, testing, etc.
  • In-house diagnostics utilization, installation and training experience preferred
  • Intermediate knowledge of Microsoft Office Suite and other computer software required
  • Knowledge of basic computer networks and components required
  • Must possess good interpersonal skills with a customer service-oriented attitude
  • Must have a strong planning & organizational skill with good attention to detail
  • Proven ability to follow through and resolve issues
Job Responsibility
Job Responsibility
  • Responsible for customer relations and education upon sale completion and coordination of IHD install and components
  • Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations
  • Physical install of IHD systems and computers at clinic location
  • Applications and use training for customers for all products and services
  • Own IHD system post-installation follow-up activities
  • Offer ongoing assistance and availability for on location support
  • Coordinate phone and online applications support
  • Perform troubleshooting on system performance
  • Recognizes and communicates product issues and potential improvements
  • Collaborates during the sales cycle regarding interaction/technical/workflow issues
What we offer
What we offer
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts
  • Fulltime
Read More
Arrow Right

Field Support Specialist

The Field Support Specialist (FSS) role supports field sales activity by providi...
Location
Location
United States , Lancaster
Salary
Salary:
58600.00 - 69000.00 USD / Year
antechdiagnostics.com Logo
Antech Diagnostics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA degree in related field preferred, or combination of education and industry experience
  • 4+ years relevant technical experience with demonstrated success
  • Previous veterinary medicine background preferred, and prior customer service preferred
  • IHD diagnostics experience: collection, preparation, testing, etc.
  • In-house diagnostics utilization, installation and training experience preferred
  • Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
  • Must work well independently with minimal direction
  • Able to determine when escalation of issues to leadership and manufacturing is necessary
  • Intermediate knowledge of Microsoft Office Suite and other computer software required
  • Knowledge of basic computer networks and components required
Job Responsibility
Job Responsibility
  • Supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers
  • Responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services
  • Provides detailed end-user hands-on technical and staff training for these services
  • Walks customers through software installation and launch newly-installed programs and analyzers for the first time
  • Sends technical documentation to customers and end-users and makes recommendations to associates or customers
  • Brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs
  • Responsible for customer relations and education upon sale completion and coordination of IHD install and components
  • Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations
  • Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution
  • Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services
What we offer
What we offer
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts
  • Fulltime
Read More
Arrow Right