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Field Support Specialist

https://www.inetum.com Logo

Inetum

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Location:
Portugal , Lisbon

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

At Inetum, we value your talent and offer opportunities for growth! We are seeking a Field Support Specialist to join our team. In this role, you will focus on resolving daily issues and incidents, ensuring seamless operations and user satisfaction. You will address on-the-spot challenges, escalating more complex cases to the appropriate teams while efficiently creating and managing support tickets for proper follow-up. This position demands strong problem-solving skills, a proactive approach, and effective communication to deliver high-quality support tailored to business needs. Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities, and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Job Responsibility:

  • Diagnosing and troubleshooting hardware, software, and network issues for on-site teams
  • Setting up new equipment and ensuring existing systems are updated and functioning properly
  • Educating staff on how to use specific technologies or systems effectively
  • Keeping detailed records of issues resolved, updates applied, and processes implemented
  • Interacting with both internal teams and external clients to address concerns and provide solutions
  • Identifying potential risks and implementing preventive measures to minimize downtime.

Requirements:

  • Educational background in IT, Computer Science, or related fields
  • Relevant certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or ITIL Foundation are advantageous
  • Proficient in troubleshooting hardware, software, and network-related issues
  • Knowledge of operating systems (e.g., Windows, macOS, Linux) and basic networking principles (TCP/IP, VPNs, DNS)
  • Familiarity with ticketing systems and IT support tools, such as ServiceNow or JIRA
  • Ability to diagnose and resolve technical issues under time constraints
  • Analytical thinking to identify root causes and implement effective solutions
  • Excellent communication skills to provide clear instructions and updates to non-technical users
  • A team-oriented mindset with the ability to collaborate with various departments
  • A customer-first approach, ensuring user satisfaction
  • Proficiency in English, and other languages, can be a bonus.

Nice to have:

  • Relevant certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or ITIL Foundation
  • Proficiency in English, and other languages, can be a bonus.

Additional Information:

Job Posted:
April 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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