Field Support Specialist, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Inetum, we value your talent and offer opportunities for growth! We are seeking a Field Support Specialist to join our team. In this role, you will focus on resolving daily issues and incidents, ensuring seamless operations and user satisfaction. You will address on-the-spot challenges, escalating more complex cases to the appropriate teams while efficiently creating and managing support tickets for proper follow-up. This position demands strong problem-solving skills, a proactive approach, and effective communication to deliver high-quality support tailored to business needs. Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities, and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Job Responsibility:

Diagnosing and troubleshooting hardware, software, and network issues for on-site teams
Setting up new equipment and ensuring existing systems are updated and functioning properly
Educating staff on how to use specific technologies or systems effectively
Keeping detailed records of issues resolved, updates applied, and processes implemented
Interacting with both internal teams and external clients to address concerns and provide solutions
Identifying potential risks and implementing preventive measures to minimize downtime.

Requirements:

Educational background in IT, Computer Science, or related fields
Relevant certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or ITIL Foundation are advantageous
Proficient in troubleshooting hardware, software, and network-related issues
Knowledge of operating systems (e.g., Windows, macOS, Linux) and basic networking principles (TCP/IP, VPNs, DNS)
Familiarity with ticketing systems and IT support tools, such as ServiceNow or JIRA
Ability to diagnose and resolve technical issues under time constraints
Analytical thinking to identify root causes and implement effective solutions
Excellent communication skills to provide clear instructions and updates to non-technical users
A team-oriented mindset with the ability to collaborate with various departments
A customer-first approach, ensuring user satisfaction
Proficiency in English, and other languages, can be a bonus.

Nice to have:

Relevant certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or ITIL Foundation
Proficiency in English, and other languages, can be a bonus.

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Field Support Specialist