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We’re hiring a Field Support Representative to work side-by-side with analysts to train and mentor users in mission-critical environments. This is a hands-on role supporting users of advanced analytic platforms while helping shape how those tools are used in real operations.
Job Responsibility:
Provide desk-side and classroom training
Troubleshoot user issues and support help desk operations
Work closely with analysts to improve workflows and tool adoption
Relay user feedback to technical and product teams
Requirements:
5+ years of intelligence analysis experience
Experience in fusion or operational environments
Familiarity with platforms like Gotham or Foundry
Strong communication and technical aptitude
Active DoD TS/SCI clearance required
Military/Special Operations experience is a plus
Nice to have:
Military/Special Operations experience is a plus
What we offer:
Direct mission impact
Ideal for analysts looking to blend ops, tech, and training