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Allied Universal® Logo Allied Universal® · IT - Administration

Field Support Operator

United States, Richardson · Job Posted June 04, 2026
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Job Responsibility

  • Coordinate high-value Transport runs, ensuring approved drivers or escorts are scheduled, briefed, and tracked in real time
  • Support scheduling and monitoring of workplace violence response posts, strike-related details, and special event security deployments
  • Track live missions, respond to real-time issues, and communicate status updates to clients and management
  • Verify that partner agencies and subcontractors follow company standards and contractual requirements
  • Receive and document inbound requests for special services and urgent coverage
  • Match available staff or partners to requests, update schedules, and relay changes to Operations Managers and clients
  • Ensure timekeeping and billing data is accurate and complete for all assignments
  • Maintain clear documentation of each case from start to finish
  • Perform similar coordination and support duties within the Special Services group as needed

Requirements

  • High school diploma or equivalent
  • Minimum of three (3) years of experience in operational or security coordination roles
  • Minimum of one (1) year of experience in one or more of the following: transport coordination, dispatch, security operations, or emergency response
  • Experience as an operator or manager in a high-volume, multi-faceted service team
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel)
  • ability to learn new scheduling/dispatch tools quickly
  • Strong understanding of emergency response practices, security protocols, and transport risk management
  • Ability to multitask in high-stress or sensitive situations
  • Excellent oral and written communication skills with all organizational levels and client contacts
  • Demonstrated problem-solving and critical thinking abilities
  • Strong time management and organizational skills with keen attention to detail
  • Customer-service skills with the ability to de-escalate tense situations
  • Competency in interpreting and applying data for rates, hours, billing, and payroll reconciliation
  • Capable of writing clear reports, logs, and case notes
  • Strong interpersonal skills with a demonstrated ability to work in a diverse team environment

Nice to have

  • Associate’s degree in project management, criminal justice, or related field of study
  • Proficient in Smartsheet application

What we offer

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
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