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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Field Support Engineer

China, Shanghai · Job Posted June 12, 2025
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Job Description

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Job Responsibility

  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
  • integrate technical knowledge and business understanding to create solutions for customers
  • resolve single- and cross-technology incidents independently
  • work with team members to resolve unusually complex or cross-technology incidents
  • proactively and reactively look for solutions to prevent problems from occurring in team/technology area
  • apply company solutions to meet highly complex customer needs
  • identify additional services that could lead to future service revenue growth
  • provide technical consulting during contract renewal discussions
  • build and maintain strong relationship up to senior management level in assigned accounts
  • design and deliver support solutions using specific industry knowledge and expertise
  • assist in managing delivery of industry support solutions
  • lead customer expectation management as part of escalation process
  • lead cross-team or large programs/projects
  • coach or guide junior consultants.

Requirements

  • Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
  • thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
  • broad knowledge of corporate organization, job, and policies
  • comprehensive business, technical or functional knowledge at an expert level
  • communicate tactfully with diplomacy up to senior management levels within an organization
  • active listening skills and ability to adjust messages to audience level
  • problem-solving skills (proactive, reactive and creative)
  • able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
  • well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
  • provide suggestions for operational efficiencies.

Nice to have

  • Accountability
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Change Management
  • Client Expectations Management
  • Coaching
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Centric Solutions
  • Customer Experience (CX)
  • Customer Feedback
  • Customer Lifetime Value
  • Customer Relationship Management (CRM)
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Infrastructure as a Service (IaaS)
  • Intellectual Curiosity
  • Long Term Planning
  • Managing Ambiguity.

What we offer

  • Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
  • specific programs for personal and professional development
  • inclusive work environment celebrating individual uniqueness.
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