Field Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
China, Shanghai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Job Responsibility:

Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
integrate technical knowledge and business understanding to create solutions for customers
resolve single- and cross-technology incidents independently
work with team members to resolve unusually complex or cross-technology incidents
proactively and reactively look for solutions to prevent problems from occurring in team/technology area
apply company solutions to meet highly complex customer needs
identify additional services that could lead to future service revenue growth
provide technical consulting during contract renewal discussions
build and maintain strong relationship up to senior management level in assigned accounts
design and deliver support solutions using specific industry knowledge and expertise
assist in managing delivery of industry support solutions
lead customer expectation management as part of escalation process
lead cross-team or large programs/projects
coach or guide junior consultants.

Requirements:

Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
broad knowledge of corporate organization, job, and policies
comprehensive business, technical or functional knowledge at an expert level
communicate tactfully with diplomacy up to senior management levels within an organization
active listening skills and ability to adjust messages to audience level
problem-solving skills (proactive, reactive and creative)
able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
provide suggestions for operational efficiencies.

Nice to have:

Accountability
Active Learning
Active Listening
Bias
Business Growth
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Experience (CX)
Customer Feedback
Customer Lifetime Value
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Infrastructure as a Service (IaaS)
Intellectual Curiosity
Long Term Planning
Managing Ambiguity.

What we offer:

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
specific programs for personal and professional development
inclusive work environment celebrating individual uniqueness.

Additional Information:

Job Posted:
June 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Field Support Engineer