Field Support Engineer

• Provide in-house and at site after-sales technical support to our customers and global teams
• Deliver trainings to our customers, regional engineers and global teams
• Commission new machines
• Carry out planned and emergency fault finding and analysis support for all machines in our product range
• Proactively report feedback and field issues to in-house departments and track progress of raised actions, supporting R&D and Sales and recognising when to escalate issues encountered to other departments within our organisation
• Support internal design and development projects from the service viewpoint
• Field Validation of software & hardware changes
• Proactively aid the development of our customer support products
• CS upgrade kit validation at site and in-house tech documentation creation and support

• Minimum NVQ Level 5 qualification, ideally HND in Electrical/Electronic Engineering
• Previous experience in a technical customer support environment
• Clear Communication Skills written and verbal
• Ability to liaise confidently with customers at all levels
• Comfortable using Microsoft Office
• A current passport and a full, clean, and current driving license, as the role will require regular international long and short haul travel

Additional language skills, particularly German, would be advantageous

• Competitive salary
• 25 days holiday + bank holidays + 1 celebration day
• Annual company bonus
• Life Insurance: 3x basic salary
• Aegon Pension Plan
• Canteen offering a variety of lunch options
• Cycle to Work Scheme
• Bupa Health and Dental Cash Plan
• Employee perks and discounts (Telus)
• Give as you Earn
• Barnardo's Workplace Lottery
• Regular social, sports, leisure and wellbeing events in a diverse and inclusive workplace
• Employer-funded pension plan
• GenerationB and GenerationE community
• Employee benefits and discounts
• Health and wellbeing offerings
• Diverse and inclusive workplace
• Cross-cultural working environment