Field Support Engineer Job at Bühler Group (London)

Field Support Engineer

This is an opportunity for a driven engineer looking to make an impact in a glob...

Location

United Kingdom , London

Salary:

Not provided

Bühler Group

Expiration Date

Until further notice

Requirements

Minimum NVQ Level 5 qualification, ideally HND in Electrical/Electronic Engineering
Proven previous experience in a technical customer support environment
Clear Communication Skills written and verbal
Ability to liaise confidently with customers at all levels
Comfortable using Microsoft Office
A current passport and a full, clean, and current driving license, as the role will require regular international long and short haul travel

Job Responsibility

Provide in-house and at site after-sales technical support to our customers and global teams
Deliver trainings to our customers, regional engineers and global teams
Commission new machines
Carry out planned and emergency fault finding and analysis support for all machines in our product range
Proactively report feedback and field issues to in-house departments and track progress of raised actions, supporting R&D and Sales and recognising when to escalate issues encountered to other departments within our organisation
Support internal design and development projects from the service viewpoint
Field Validation of software & hardware changes
Proactively aid the development of our customer support products
CS upgrade kit validation at site and in-house tech documentation creation and support

What we offer

25 days holiday + bank holidays + 1 celebration day
Annual company bonus
Life Insurance: 3x basic salary
Aegon Pension Plan
Canteen offering a variety of lunch options
Cycle to Work Scheme
Bupa Health and Dental Cash Plan
Employee perks and discounts (Telus)
Give as you Earn
Barnardo's Workplace Lottery

Fulltime

Field Support Engineer

We are looking for a Field Support Engineer for one of our clients. The role is ...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Lobellia

Expiration Date

Until further notice

Requirements

3+ years in field support or technical support roles in operational or customer-facing environment
Hands-on experience with electronic equipment, IT systems, radio communication systems
Experience in Defense projects or critical infrastructure is preferred
Experience in integrating and testing complex systems is a plus
Be fluent in English language
French and Arabic language are a plus
Valid driver’s license (installation across 20 sites in UAE)

Job Responsibility

Perform day-to-day system supervision and monitoring of infrastructure components, COTS hardware, radio equipment and associated application software deployed on sites
Perform initial diagnosis and troubleshooting of hardware and software issues
Identify issues requiring advanced expertise and escalate to back-office teams with clear technical information and logs
Coordinate with customer and remote support teams to ensure smooth operations
Carry out preventive and corrective maintenance activities, such as replacement of faulty hardware devices or components, deployment of software updates following established procedures
Support systems in Linux based environment, using established automation playbooks (Ansible)
Produce incident reports
Maintain clear and accurate records of system configurations, changes and maintenance activities
Contribute to the update of procedures and manuals
Provide technical support to the customer

Fulltime

Field Support Engineer

We are looking for a skilled Field Support Engineer to join our team in Atlanta,...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of IT support experience, ideally in a client-facing role
Proficiency in troubleshooting network infrastructure, including routing, switching, and connectivity issues
Familiarity with cloud platforms such as Azure, Microsoft 365, or similar environments
Experience in managing and troubleshooting Windows and Mac OS systems, as well as enterprise collaboration tools
Competence in using ticketing systems like ServiceNow and monitoring tools such as LogicMonitor or Datto
Strong problem-solving skills across servers, endpoints, networking, and remote access technologies

Job Responsibility

Deliver onsite and remote technical support for client systems, addressing hardware, software, and network-related issues
Diagnose and resolve problems with network infrastructure, cloud services, servers, and end-user devices
Handle incident and request management using ServiceNow, ensuring efficient resolution and excellent client communication
Monitor client environments through tools like LogicMonitor and Datto, proactively addressing alerts and system issues
Conduct root cause analysis to identify solutions for recurring outages and infrastructure challenges
Apply patches, remediate system alerts, and maintain the overall health of client environments
Escalate complex technical problems to senior engineers while ensuring continuity in client communication
Collaborate effectively with both technical and non-technical stakeholders to deliver a superior customer experience
Adhere to security protocols and documentation standards to ensure compliance with client and internal policies

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Field Support Engineer

EUROIMMUN US is seeking a multifaceted Field Support Engineer (FSE) to provide p...

Location

United States

Salary:

70000.00 - 80000.00 USD / Year

Revvity

Expiration Date

Until further notice

Requirements

Associate Degree or Technical Degree in Applied Science, Biology, Chemistry, Electronics, or Biomedical Engineering or equivalent military training
or vocational education, with emphasis on instrumentation and computers
Two or more years experience as a field service representative or laboratory medical technologist/scientist
Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays
Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations
Well-organized and able to function independently with minimal supervision
Comfortable in presenting training and information seminars to customers
Customer oriented and strong interpersonal skills
Exhibits high level of critical thinking abilities
Strong verbal and written communication skills

Job Responsibility

Respond to service requests and troubleshoot equipment malfunctions in a timely and efficient manner
Responsible for verification of instrument performance prior to releasing the device to the end user
Installation, relocation, and decommission of instrumentation at customer sites
Provide scheduled hardware preventative maintenance, remedial maintenance, upgrades and warranty services
Maintain positive, professional communications with customers and colleagues
Completely and correctly document all activities in accordance with company service policies and procedures and FDA requirements
Maintain loaner, test equipment, off-site spare parts inventory, and other company equipment and supplies
Provide training and technical support to customer on the proper use and maintenance of equipment
Attend professional trade exhibitions as requested
Make travel arrangements in accordance with Travel Policy

What we offer

Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
Compassionate Care Leave
401k with Company Match
Employee Stock Purchase Plan

Fulltime

Field support engineer

The Field Support Engineer (FSE) is responsible for the TETRA and Agnet telecomm...

Location

Hungary , Budapest

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Bachelor’s/Master’s degree in Telecommunications or IT engineering
Knowledge of Mobile Communications Systems and Networks both current and future visions & trends. In particular knowledge of EPC and LTE
Professional experience in IP networking and firewalls
Hands-on experience with Enterprise Linux distributions, virtualization, microservices and containerization
Professional experience in implementation or support of mobile telecommunications systems (2G, 3G, 4G, TETRA) is an advantage
Process and application knowledge in the use of trouble ticket systems and CRM systems
Able to work independently or in a team
Service and customer oriented, have a sense of responsibility
Class B driving license
Fluent Hungarian and good English language skills

Job Responsibility

TETRA and Agnet telecommunication network/platform support including upgrades and maintenance activities
Implementation, commissioning and support the Airbus telecommunication products and software
Troubleshooting, planning upgrades and bringing innovative solutions. The FSE is raising cases to Level3 when needed and therefore is coordinating with our expert center
Coordinating with our partners and reporting within customer meetings, being owner of the cases
Contributing to and learning from international team support (methodology, training, lessons learned, common tools)
As part of the EOD team the engineer provides on duty service, giving 7/24 emergency support to the customers
Support of testbed customer testing and testbed internal tasks
Support of pre-sales activities

What we offer

Join an international company offering reliable, innovated and highly renowned solutions. Benefit from a Global and Local team experience and work transversely within and outside the Group. Besides autonomy, personal growth and development possibilities, we offer a competitive remuneration package

Fulltime

Cross Technology Service Delivery Field Support Engineer (L2) - Security Engineer

The Cross Technology Service Delivery Security Support Engineer (L2) role at NTT...

Location

Philippines , Makati

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 4 to 6 years of total experience
Minimum 2 to 3 years as a Network Security support resource
Degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Required certification: Check Point Certified Security Administrator (CCSA) or Check Point Certified Expert (CCSE) or Check Point Certified Cloud Specialist (CCCS) or Check Point Certified VSX Specialist or Check Point Certified Maestro Expert or Cisco Certified Network Associate - Enterprise or Cisco Certified Network Associate - Security or Cisco Certified Network Professional – Enterprise or Cisco Certified Network Professional – Security
Experience with troubleshooting and providing support in security/network/data center/systems/monitoring Services within a medium to large ICT organization
Working knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Center, Telephony, Exchange, Cloud, Backup, etc.)
Handled security products like Firewalls, Cloud Security and SASE (i.e Check Point NGFW, Check Point CloudGuard, Check Point Harmony, etc.)

Job Responsibility

Provide a managed service to clients to ensure their IT infrastructure and systems remain operational
Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service
Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA)
Contribute to / support on project work as and when required
Monitor client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Fulfill approved requests following agreed procedures
Provide telephone or chat support to clients when required

What we offer

Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive
Part of a global company that is a $30+ billion business and technology services leader
Committed to accelerating client success and positively impacting society through responsible innovation
Global Top Employer with experts in more than 50 countries
Equal Opportunity Employer with a global culture that embraces diversity

Fulltime

IT Support/ Field Engineer

We are looking for an IT Support/ Field Engineer to provide hands-on technical s...

Location

United States , Parsippany

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3-5 years of experience in IT services, technical support, or IT consulting roles
Working knowledge of network administration and infrastructure support, including VMware, Citrix, and Microsoft technologies
Ability to troubleshoot PC hardware, server platforms, desktop operating systems, and network-related issues
Bachelor’s degree in Computer Science, Information Technology, or a related discipline
Relevant industry certifications or equivalent technical credentials are preferred
Comfortable working in a hybrid schedule with both remote and onsite responsibilities
Strong English communication skills with the ability to support end users professionally and clearly
Must be authorized to work and be eligible to work in the U.S. without current or future employment visa requirements

Job Responsibility

Deliver technical support for desktops, servers, and network-connected systems by diagnosing issues and restoring service in a timely manner
Maintain and support core infrastructure technologies, including VMware, Citrix, and Microsoft environments, to promote stable operations
Assist end users with operating system issues, device configuration, software support, and general workplace technology needs
Respond to incidents in a hybrid work model, providing remote assistance as well as onsite support when needed
Monitor and troubleshoot connectivity, performance, and system reliability concerns across user and infrastructure environments
Contribute to security-focused IT operations by supporting data protection, file security, and general cybersecurity practices
Document technical problems, resolutions, and recurring trends to improve service quality and support efficiency

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

It Infrastructure & Field Support Engineer

Victim Support is looking for a skilled and motivated IT Infrastructure & Field ...

Location

United Kingdom

Salary:

30775.03 GBP / Year

Victim Support

Expiration Date

July 09, 2026

Requirements

experience in a Service Desk or infrastructure support role
strong troubleshooting skills
a structured, organised approach to managing workload
knowledge of Microsoft technologies
experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure
strong communication skills and the ability to support a wide range of users and stakeholders

Job Responsibility

providing technical support for systems and infrastructure
contributing to the design and delivery of cost-effective solutions
helping to maintain strong standards of security, resilience and service continuity

What we offer

Flexible Working Options: Including hybrid working
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
Birthday Leave: An extra day off for your birthday
Pension Plan: 5% employer contribution
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
Wellbeing Support: Employee assistance programme and wellbeing support
Inclusive Networks: Access to EDI networks and colleague cafes
Sustainable Travel: Cycle to work scheme and season ticket loans

Fulltime

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Field Support Engineer

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